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Feature: Abiliry to assign Ticket Templates to Recurring Tickets

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johnnyq
2026-07-29 15:55:14 -04:00
parent 9c123c42d1
commit bc64c9e3d1
9 changed files with 223 additions and 35 deletions
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12
agent/post/recurring_ticket.php
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@@ -20,7 +20,7 @@ if (isset($_POST['add_recurring_ticket'])) {
$start_date = escapeSql($_POST['start_date']);
mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category_id");
mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category_id, recurring_ticket_ticket_template_id = $ticket_template_id");
$recurring_ticket_id = mysqli_insert_id($mysqli);
@@ -55,7 +55,7 @@ if (isset($_POST['edit_recurring_ticket'])) {
enforceClientAccess();
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category_id WHERE recurring_ticket_id = $recurring_ticket_id");
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category_id, recurring_ticket_ticket_template_id = $ticket_template_id WHERE recurring_ticket_id = $recurring_ticket_id");
// Add Additional Assets
if (isset($_POST['additional_assets'])) {
@@ -102,6 +102,7 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
$client_id = intval($row['recurring_ticket_client_id']);
$asset_id = intval($row['recurring_ticket_asset_id']);
$category = intval($row['recurring_ticket_category']);
$ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
$url_key = randomString(32);
enforceClientAccess();
@@ -139,6 +140,9 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
FROM recurring_ticket_assets
WHERE recurring_ticket_id = $recurring_ticket_id");
// Copy Tasks from the linked ticket template, if one is set
addTasksFromTicketTemplate($id, $ticket_template_id);
// Notifications
triggerCustomAction('ticket_create', $id);
@@ -243,6 +247,7 @@ if (isset($_GET['force_recurring_ticket'])) {
$client_id = intval($row['recurring_ticket_client_id']);
$asset_id = intval($row['recurring_ticket_asset_id']);
$category = intval($row['recurring_ticket_category']);
$ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
$url_key = randomString(32);
enforceClientAccess();
@@ -280,6 +285,9 @@ if (isset($_GET['force_recurring_ticket'])) {
FROM recurring_ticket_assets
WHERE recurring_ticket_id = $recurring_ticket_id");
// Copy Tasks from the linked ticket template, if one is set
addTasksFromTicketTemplate($id, $ticket_template_id);
// Notifications
triggerCustomAction('ticket_create', $id);