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Feature: Abiliry to assign Ticket Templates to Recurring Tickets

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This commit is contained in:
johnnyq
2026-07-29 15:55:14 -04:00
parent 9c123c42d1
commit bc64c9e3d1
9 changed files with 223 additions and 35 deletions
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30
agent/post/ticket.php
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@@ -80,20 +80,7 @@ if (isset($_POST['add_ticket'])) {
applyTicketSla($ticket_id);
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_assoc($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = escapeSql($row['task_template_name']);
$task_completion_estimate = intval($row['task_template_completion_estimate']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_completion_estimate = $task_completion_estimate, task_ticket_id = $ticket_id");
}
}
}
addTasksFromTicketTemplate($ticket_id, $ticket_template_id);
// Add Watchers
if (isset($_POST['watchers'])) {
@@ -1705,10 +1692,6 @@ if (isset($_POST['bulk_add_asset_ticket'])) {
$subject = escapeSql($row['ticket_template_subject']);
}
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
}
// Create ticket for each selected asset
@@ -1770,16 +1753,7 @@ if (isset($_POST['bulk_add_asset_ticket'])) {
}
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_assoc($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = escapeSql($row['task_template_name']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_ticket_id = $ticket_id");
}
}
}
addTasksFromTicketTemplate($ticket_id, $ticket_template_id);
// Custom action/notif handler
triggerCustomAction('ticket_create', $ticket_id);