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Feature: Abiliry to assign Ticket Templates to Recurring Tickets

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johnnyq
2026-07-29 15:55:14 -04:00
parent 9c123c42d1
commit bc64c9e3d1
9 changed files with 223 additions and 35 deletions
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4
cron/cron.php
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@@ -317,6 +317,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
$contact_id = intval($row['recurring_ticket_contact_id']);
$asset_id = intval($row['recurring_ticket_asset_id']);
$category = intval($row['recurring_ticket_category']);
$ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
$ticket_status = 1; // Default
if ($assigned_id > 0) {
@@ -351,6 +352,9 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
FROM recurring_ticket_assets
WHERE recurring_ticket_id = $recurring_ticket_id");
// Copy Tasks from the linked ticket template, if one is set
addTasksFromTicketTemplate($id, $ticket_template_id);
// Logging
logAudit("Ticket", "Create", "Cron created recurring scheduled $frequency ticket - $subject", $client_id, $id);