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Make vendor selection work under create and edit ticket, also add vendor info card to ticket details This will be useful if you are also working with a vendor like Microsoft or Internet provider etc

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johnnyq
2023-01-26 16:49:18 -05:00
parent 542300a56b
commit bdc71d3163
4 changed files with 82 additions and 6 deletions
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7
post.php
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@@ -6181,8 +6181,10 @@ if(isset($_POST['add_ticket'])){
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$purifier->purify(html_entity_decode($_POST['details']))));
$vendor_id = intval($_POST['vendor']);
$asset_id = intval($_POST['asset']);
// If no contact is selected automatically choose the primary contact for the client
if($client_id > 0 && $contact == 0){
$sql = mysqli_query($mysqli,"SELECT primary_contact FROM clients WHERE client_id = $client_id AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql);
@@ -6194,7 +6196,7 @@ if(isset($_POST['add_ticket'])){
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_asset_id = $asset_id, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id, company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_vendor_id = $vendor_id, ticket_asset_id = $asset_id, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id, company_id = $session_company_id");
$id = mysqli_insert_id($mysqli);
// E-mail client
@@ -6349,9 +6351,10 @@ if(isset($_POST['edit_ticket'])){
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$purifier->purify(html_entity_decode($_POST['details']))));
$vendor_id = intval($_POST['vendor']);
$asset_id = intval($_POST['asset']);
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_assigned_to = $assigned_to, ticket_contact_id = $contact_id, ticket_asset_id = $asset_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_assigned_to = $assigned_to, ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_asset_id = $asset_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");