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Ticket status in emails

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- Fix tickets showing an "unknown" status in client update emails
- Remove old code related to closing tickets, as close is now it's own button
This commit is contained in:
Marcus Hill
2024-04-05 21:48:57 +01:00
parent 5370a70ab8
commit be01525136
1 changed files with 11 additions and 10 deletions
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15
post/ticket.php
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@@ -931,7 +931,6 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_id = intval($_POST['ticket_id']); $ticket_id = intval($_POST['ticket_id']);
$ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']); $ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']);
$ticket_status = intval($_POST['status']); $ticket_status = intval($_POST['status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
// Handle the time inputs for hours, minutes, and seconds // Handle the time inputs for hours, minutes, and seconds
$hours = intval($_POST['hours']); $hours = intval($_POST['hours']);
$minutes = intval($_POST['minutes']); $minutes = intval($_POST['minutes']);
@@ -962,10 +961,11 @@ if (isset($_POST['add_ticket_reply'])) {
} }
// Get Ticket Details // Get Ticket Details
$ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_client_id, ticket_created_by, ticket_assigned_to $ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_status, ticket_status_name, ticket_client_id, ticket_created_by, ticket_assigned_to
FROM tickets FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id WHERE ticket_id = $ticket_id
"); ");
@@ -976,6 +976,8 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_prefix = sanitizeInput($row['ticket_prefix']); $ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']); $ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']); $ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_status = intval($row['ticket_status']);
$ticket_status_name = sanitizeInput($row['ticket_status_name']);
$client_id = intval($row['ticket_client_id']); $client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']); $ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']); $ticket_assigned_to = intval($row['ticket_assigned_to']);
@@ -995,15 +997,14 @@ if (isset($_POST['add_ticket_reply'])) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
// Slightly different email subject/text depending on if this update closed the ticket or not // Slightly different email subject/text depending on if this update set auto-close
if ($ticket_status == 5) { if ($ticket_status == 4) {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)"; // Auto-close
$body = "Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} elseif ($ticket_status == 4) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)"; $subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone"; $body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please respond to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else { } else {
// Anything else
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject"; $subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone"; $body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} }