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Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php

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johnnyq
2026-10-24 15:14:10 -04:00
parent fb9534b0a2
commit be374e9c2b
26 changed files with 1194 additions and 268 deletions
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6
css/itflow_custom.css
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@@ -8579,3 +8579,9 @@ a.itflow-portal-request:focus-visible {
.itflow-debug-stats .itflow-report-stat-value {
font-size: 1.25rem;
}
/* A ticket status's badge (ticketStatusBadgeHtml()) - its colour, with dark or white text, whichever reads on it */
.itflow-ticket-status {
background-color: var(--itflow-status-bg, var(--bs-secondary));
color: var(--itflow-status-text, #fff);
}