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Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php

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johnnyq
2026-10-24 15:14:10 -04:00
parent fb9534b0a2
commit be374e9c2b
26 changed files with 1194 additions and 268 deletions
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db.sql
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@@ -3589,8 +3589,10 @@ CREATE TABLE `ticket_statuses` (
`ticket_status_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` varchar(200) NOT NULL,
`ticket_status_color` varchar(200) NOT NULL,
`ticket_status_description` varchar(255) DEFAULT NULL,
`ticket_status_active` tinyint(1) NOT NULL DEFAULT 1,
`ticket_status_pauses_sla` tinyint(1) NOT NULL DEFAULT 0,
`ticket_status_client_reply` tinyint(1) NOT NULL DEFAULT 1,
`ticket_status_order` int(11) NOT NULL DEFAULT 0,
PRIMARY KEY (`ticket_status_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;