AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-11-11 07:01:16 +00:00
Code Issues Packages Projects Releases Wiki Activity

Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php

Browse Source
This commit is contained in:
johnnyq
2026-10-24 15:14:10 -04:00
parent fb9534b0a2
commit be374e9c2b
26 changed files with 1194 additions and 268 deletions
Download Patch File Download Diff File Expand all files Collapse all files

13
setup/seed_data.php
View File

@@ -78,12 +78,13 @@ function seedDefaultData($mysqli)
// Add default ticket statuses
// ticket_status_pauses_sla is fixed for these five and not editable in the admin UI -
// see getTicketStatusSlaLock() in functions/app.php. Keep the two in step.
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = '#dc3545', ticket_status_pauses_sla = 0"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = '#007bff', ticket_status_pauses_sla = 0"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = '#28a745', ticket_status_pauses_sla = 1"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Resolved', ticket_status_color = '#343a40', ticket_status_pauses_sla = 1"); // 4 (was auto-close)
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = '#343a40', ticket_status_pauses_sla = 1"); // 5
// see getTicketStatusSlaLock() in functions/app.php. Keep the two in step. What each is
// for matches ticketStatusBuiltIns() in functions/ticket_status.php.
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = '#dc3545', ticket_status_description = 'Just come in - nobody has picked it up yet.', ticket_status_pauses_sla = 0, ticket_status_order = 1"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = '#007bff', ticket_status_description = 'Being worked on.', ticket_status_pauses_sla = 0, ticket_status_order = 2"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = '#28a745', ticket_status_description = 'Waiting on someone else - the client, a vendor or a part.', ticket_status_pauses_sla = 1, ticket_status_order = 3"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Resolved', ticket_status_color = '#343a40', ticket_status_description = 'Fixed, and waiting to be closed - a reply from the client reopens it.', ticket_status_pauses_sla = 1, ticket_status_order = 4"); // 4 (was auto-close)
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = '#343a40', ticket_status_description = 'Finished - it can\\'t be replied to.', ticket_status_pauses_sla = 1, ticket_status_order = 5"); // 5
// Add default modules
mysqli_query($mysqli, "INSERT INTO modules SET module_name = 'module_client', module_description = 'General client & contact management'");