diff --git a/post.php b/post.php
index cb43dd71..d744a8e3 100644
--- a/post.php
+++ b/post.php
@@ -5772,7 +5772,7 @@ if(isset($_POST['add_ticket'])){
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $subject";
- $body = "#--itflow--#
Hello, $contact_name
A ticket regarding \"$subject\" has been created for you.
--------------------------------
$details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $subject
Status: Open
https://$config_base_url/portal/ticket.php?id=$id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
+ $body = "#--itflow--#
Hello, $contact_name
A ticket regarding \"$subject\" has been created for you.
--------------------------------
$details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $subject
Status: Open
Portal: https://$config_base_url/portal/ticket.php?id=$id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
@@ -6014,7 +6014,7 @@ if(isset($_POST['add_ticket_reply'])){
// Update Ticket Last Response Field
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
- // Send e-mail to client if public update & email is setup
+ // Send e-mail to client if public update & email is set up
if($ticket_reply_type == 'Public' && !empty($config_smtp_host)){
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
@@ -6035,8 +6035,18 @@ if(isset($_POST['add_ticket_reply'])){
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
- $subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
- $body = "#--itflow--#
Hello, $contact_name
Your ticket regarding \"$ticket_subject\" has been updated.
--------------------------------
$ticket_reply--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
+ // Slightly different email subject/text depending on if this update closed the ticket or not
+
+ if($ticket_status == 'Closed') {
+ $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
+ $body = "Hello, $contact_name
Your ticket regarding \"$ticket_subject\" has been closed.
--------------------------------
$ticket_reply--------------------------------
We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
+
+ } else {
+ $subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
+ $body = "#--itflow--#
Hello, $contact_name
Your ticket regarding \"$ticket_subject\" has been updated.
--------------------------------
$ticket_reply--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
+
+ }
+
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
@@ -6168,10 +6178,49 @@ if(isset($_GET['close_ticket'])){
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
+ // Client notification email
+ if (!empty($config_smtp_host)) {
+
+ // Get details
+ $ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
+ LEFT JOIN clients ON ticket_client_id = client_id
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ LEFT JOIN companies ON tickets.company_id = companies.company_id
+ WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id
+ ");
+ $row = mysqli_fetch_array($ticket_sql);
+
+ $contact_name = $row['contact_name'];
+ $contact_email = $row['contact_email'];
+ $ticket_prefix = $row['ticket_prefix'];
+ $ticket_number = $row['ticket_number'];
+ $ticket_subject = $row['ticket_subject'];
+ $company_phone = formatPhoneNumber($row['company_phone']);
+
+ // Check email valid
+ if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
+
+ $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
+ $body = "Hello, $contact_name
Your ticket regarding \"$ticket_subject\" has been closed.
We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone";
+
+ $mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
+ $config_ticket_from_email, $config_ticket_from_name,
+ $contact_email, $contact_name,
+ $subject, $body);
+
+ if ($mail !== true) {
+ mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email', notification_timestamp = NOW(), company_id = $session_company_id");
+ mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
+ }
+
+ }
+
+ }
+ //End Mail IF
+
$_SESSION['alert_message'] = "Ticket Closed, this cannot not be reopened but you may start another one";
-
header("Location: " . $_SERVER["HTTP_REFERER"]);
-
+
}
if(isset($_POST['add_invoice_from_ticket'])){