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Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket

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johnnyq
2023-09-17 18:36:48 -04:00
parent fed51928c7
commit beaa56dc36
5 changed files with 31 additions and 43 deletions
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18
client_tickets.php
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@@ -101,12 +101,16 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if ($ticket_status == "Open") {
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
} elseif ($ticket_status == "Working") {
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
} else {
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} else{
$ticket_status_color = "secondary";
}
if ($ticket_priority == "High") {
@@ -160,7 +164,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
</td>
<td><?php echo $contact_display; ?></td>
<td><?php echo $ticket_priority_display; ?></td>
<td><?php echo $ticket_status_display; ?></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><?php echo $ticket_assigned_to_display; ?></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td>