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Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket

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johnnyq
2023-09-17 18:36:48 -04:00
parent fed51928c7
commit beaa56dc36
5 changed files with 31 additions and 43 deletions
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8
tickets.php
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@@ -307,10 +307,14 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$contact_phone = formatPhoneNumber($row['contact_phone']);
$contact_extension = nullable_htmlentities($row['contact_extension']);
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
if ($ticket_status == "Open") {
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "Working") {
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} else{
$ticket_status_color = "secondary";
}