diff --git a/agent/modals/asset/asset_bulk_add_ticket.php b/agent/modals/asset/asset_bulk_add_ticket.php
index feb9f531d..0e1c2fdfb 100644
--- a/agent/modals/asset/asset_bulk_add_ticket.php
+++ b/agent/modals/asset/asset_bulk_add_ticket.php
@@ -42,7 +42,7 @@ ob_start();
                             <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
                         <select class="form-select select2" name="bulk_priority" required>
                             <option>Low</option>
-                            <option>Medium</option>
+                            <option selected>Medium</option>
                             <option>High</option>
                             <option>Urgent</option>
                         </select>
diff --git a/agent/modals/client/client_bulk_add_ticket.php b/agent/modals/client/client_bulk_add_ticket.php
index beeea8de8..8c65a86d6 100644
--- a/agent/modals/client/client_bulk_add_ticket.php
+++ b/agent/modals/client/client_bulk_add_ticket.php
@@ -40,7 +40,7 @@ ob_start();
                             <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
                         <select class="form-select select2" name="bulk_priority" required>
                             <option>Low</option>
-                            <option>Medium</option>
+                            <option selected>Medium</option>
                             <option>High</option>
                             <option>Urgent</option>
                         </select>
diff --git a/agent/modals/recurring_ticket/recurring_ticket_add.php b/agent/modals/recurring_ticket/recurring_ticket_add.php
index 82bb3481e..d561706f1 100644
--- a/agent/modals/recurring_ticket/recurring_ticket_add.php
+++ b/agent/modals/recurring_ticket/recurring_ticket_add.php
@@ -103,7 +103,7 @@ ob_start();
                                     <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
                                 <select class="form-select select2" name="priority" required>
                                     <option>Low</option>
-                                    <option>Medium</option>
+                                    <option selected>Medium</option>
                                     <option>High</option>
                                     <option>Urgent</option>
                                 </select>
diff --git a/agent/modals/ticket/ticket_add.php b/agent/modals/ticket/ticket_add.php
index bb6f1c3d6..d3c8627a6 100644
--- a/agent/modals/ticket/ticket_add.php
+++ b/agent/modals/ticket/ticket_add.php
@@ -108,7 +108,7 @@ ob_start();
                                     <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
                                 <select class="form-select select2" name="priority" required>
                                     <option>Low</option>
-                                    <option>Medium</option>
+                                    <option selected>Medium</option>
                                     <option>High</option>
                                     <option>Urgent</option>
                                 </select>
diff --git a/agent/post/project.php b/agent/post/project.php
index 194a78479..3bd67ef7e 100644
--- a/agent/post/project.php
+++ b/agent/post/project.php
@@ -68,7 +68,7 @@ if (isset($_POST['add_project'])) {
 
             $ticket_number = mysqli_insert_id($mysqli);
 
-            mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
+            mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Medium', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
 
             $ticket_id = mysqli_insert_id($mysqli);
             applyTicketSla($ticket_id);
diff --git a/api/v1/tickets/ticket_model.php b/api/v1/tickets/ticket_model.php
index 9cbb95681..3cea47abb 100644
--- a/api/v1/tickets/ticket_model.php
+++ b/api/v1/tickets/ticket_model.php
@@ -32,7 +32,7 @@ if (isset($_POST['ticket_priority'])) {
 } elseif ($ticket_row) {
     $priority = mysqli_real_escape_string($mysqli, $ticket_row['ticket_priority']);
 } else {
-    $priority = 'Low';
+    $priority = 'Medium';
 }
 
 
diff --git a/client/post.php b/client/post.php
index 8d45857f6..c7a1f4f33 100644
--- a/client/post.php
+++ b/client/post.php
@@ -29,9 +29,9 @@ if (isset($_POST['add_ticket'])) {
     //Generate a unique URL key for clients to access
     $url_key = randomString(32);
 
-    // Ensure priority is low/med/high (as can be user defined)
+    // Ensure priority is one of the four allowed values (as can be user defined)
     if ($_POST['priority'] !== "Low" && $_POST['priority'] !== "Medium" && $_POST['priority'] !== "High" && $_POST['priority'] !== "Urgent") {
-        $priority = "Low";
+        $priority = "Medium";
     } else {
         $priority = escapeSql($_POST['priority']);
     }
diff --git a/client/ticket_add.php b/client/ticket_add.php
index 79f1c3004..39c431e28 100644
--- a/client/ticket_add.php
+++ b/client/ticket_add.php
@@ -43,7 +43,7 @@ $sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, asset_type FRO
                                 <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
                             <select class="form-select select2" name="priority" required>
                                 <option>Low</option>
-                                <option>Medium</option>
+                                <option selected>Medium</option>
                                 <option>High</option>
                                 <option>Urgent</option>
                             </select>
diff --git a/cron/ticket_email_parser.php b/cron/ticket_email_parser.php
index 9b89971af..cd852f9e9 100644
--- a/cron/ticket_email_parser.php
+++ b/cron/ticket_email_parser.php
@@ -106,7 +106,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
 
     $url_key = randomString(32);
 
-    mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
+    mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Medium', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
     $id = mysqli_insert_id($mysqli);
     applyTicketSla($id);