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Fix Ticket Merging regressed from ticket select now use ticket_id instead of ticket_number

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This commit is contained in:
johnnyq
2026-02-13 14:09:05 -05:00
parent fd29eb7c15
commit c0fe9813dc
3 changed files with 10 additions and 10 deletions
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14
agent/post/ticket.php
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@@ -1052,19 +1052,19 @@ if (isset($_POST['bulk_merge_tickets'])) {
enforceUserPermission('module_support', 2);
$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']); // Parent ticket *number*
$merge_into_ticket_id = intval($_POST['merge_into_ticket_id']); // Parent ticket id
$merge_comment = sanitizeInput($_POST['merge_comment']); // Merge comment
$ticket_reply_type = 'Internal'; // Default all replies to internal
// NEW PARENT ticket details
// Get merge into ticket id (as it may differ from the number)
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = $merge_into_ticket_number");
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_id = $merge_into_ticket_id");
if (mysqli_num_rows($sql) == 0) {
flash_alert("Cannot merge into that ticket.", 'error');
redirect();
}
$merge_row = mysqli_fetch_assoc($sql);
$merge_into_ticket_id = intval($merge_row['ticket_id']); // Parent ticket ID
$merge_into_ticket_number = intval($merge_row['ticket_number']); // Parent ticket Number
// Update & Close the selected tickets
if (isset($_POST['ticket_ids'])) {
@@ -1815,7 +1815,7 @@ if (isset($_POST['merge_ticket'])) {
enforceUserPermission('module_support', 2);
$ticket_id = intval($_POST['ticket_id']); // Child ticket ID to be closed
$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']); // Parent ticket *number*
$merge_into_ticket_id = intval($_POST['merge_into_ticket_id']); // Parent ticket id
$merge_comment = sanitizeInput($_POST['merge_comment']); // Merge comment
$move_replies = intval($_POST['merge_move_replies']); // Whether to move replies to the new parent ticket
$ticket_reply_type = 'Internal'; // Default all replies to internal
@@ -1836,21 +1836,21 @@ if (isset($_POST['merge_ticket'])) {
// NEW PARENT ticket details
// Get merge into ticket id (as it may differ from the number)
$sql = mysqli_query($mysqli, "SELECT ticket_id, ticket_client_id FROM tickets WHERE ticket_number = $merge_into_ticket_number");
$sql = mysqli_query($mysqli, "SELECT ticket_id, ticket_client_id FROM tickets WHERE ticket_id = $merge_into_ticket_id");
if (mysqli_num_rows($sql) == 0) {
flash_alert("Cannot merge into that ticket.", 'error');
redirect();
}
$merge_row = mysqli_fetch_assoc($sql);
$merge_into_ticket_id = intval($merge_row['ticket_id']);
$client_id = intval($merge_row['ticket_client_id']);
$merge_into_ticket_number = intval($merge_row['ticket_number']);
if ($client_id) {
$has_client = "&client_id=$client_id";
} else {
$has_client = "";
}
// Sanity check
if ($ticket_number == $merge_into_ticket_number) {
if ($ticket_id == $merge_into_ticket_id) {
flash_alert("Cannot merge into the same ticket.", 'error');
redirect();
}