This is a notification that a new ticket has been raised in ITFlow. Client: $client_name Priority: Low (email parsed) Link: https://$config_base_url/ticket.php?ticket_id=$id
--------------------------------
$subject $message";
-
- $data[] = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $config_ticket_new_ticket_notification_email,
- 'recipient_name' => $config_ticket_from_name,
- 'subject' => mysqli_real_escape_string($mysqli, $email_subject),
- 'body' => mysqli_real_escape_string($mysqli, $email_body)
- ];
- }
-
- addToMailQueue($mysqli, $data);
-
- // Custom action/notif handler
- customAction('ticket_create', $id);
-
- return true;
-}
-
-// Add Reply Function
-function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
- global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
-
- $ticket_reply_type = 'Client';
- // Clean up the message
- $message_parts = explode("##- Please type your reply above this line -##", $message);
- $message_body = $message_parts[0];
- $message_body = trim($message_body); // Remove leading/trailing whitespace
- $message_body = preg_replace('/\r\n|\r|\n/', ' ', $message_body); // Replace newlines with a space
- $message_body = nl2br($message_body); // Convert remaining newlines to
-
- // Wrap the message in a div with controlled line height
- $message = "Email from: $from_email at $date:-
https://$config_base_url/ticket.php?ticket_id=$ticket_id";
-
- $data = [
- [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $tech_email,
- 'recipient_name' => $tech_name,
- 'subject' => mysqli_real_escape_string($mysqli, $email_subject),
- 'body' => mysqli_real_escape_string($mysqli, $email_body)
- ]
- ];
-
- addToMailQueue($mysqli, $data);
- }
- }
-
- mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
-
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)', log_client_id = $client_id");
-
- customAction('ticket_reply_client', $ticket_id);
-
- return true;
-
- } else {
- return false;
- }
-}
-
-
-// Function to create a folder in the mailbox if it doesn't exist
-function createMailboxFolder($client, $folderName) {
- try {
- // Attempt to get the folder
- $folder = $client->getFolder($folderName);
-
- // If the folder doesn't exist, create it
- if (!$folder) {
- $client->createFolder($folderName);
- echo "Folder '$folderName' created successfully.";
-
- // Disconnect and reconnect to ensure the server registers the new folder
- $client->disconnect();
- sleep(1); // Pause before reconnecting
- $client->connect();
- } else {
- echo "Folder '$folderName' already exists.";
- }
-
- // Re-fetch the folder after reconnecting
- return $client->getFolder($folderName);
-
- } catch (Exception $e) {
- echo "Error creating folder '$folderName': " . $e->getMessage();
- return null;
- }
-}
-
-// Function to subscribe to a folder in the mailbox
-function subscribeMailboxFolder($folder) {
- if ($folder) {
- try {
- // Subscribe to the folder
- $folder->subscribe();
- echo "Folder '{$folder->name}' subscribed successfully.";
- } catch (Exception $e) {
- echo "Error subscribing to folder '{$folder->name}': " . $e->getMessage();
- }
- } else {
- echo "Cannot subscribe to folder because it does not exist.";
- }
-}
-
-// Initialize the client manager and create the client
-$clientManager = new ClientManager();
-$client = $clientManager->make([
- 'host' => $config_imap_host,
- 'port' => $config_imap_port,
- 'encryption' => $config_imap_encryption,
- 'validate_cert' => true,
- 'username' => $config_imap_username,
- 'password' => $config_imap_password,
- 'protocol' => 'imap'
-]);
-
-// Connect to the IMAP server
-$client->connect();
-
-// Create the "ITFlow" mailbox folder if it doesn't exist
-$folder = createMailboxFolder($client, 'ITFlow');
-
-// Subscribe to the "ITFlow" mailbox folder
-subscribeMailboxFolder($folder);
-
-// Possible names for the inbox folder
-$inboxNames = ['Inbox', 'INBOX', 'inbox'];
-
-// Function to get the correct inbox folder
-function getInboxFolder($client, $inboxNames) {
- foreach ($inboxNames as $name) {
- try {
- $folder = $client->getFolder($name);
- if ($folder) {
- return $folder;
- }
- } catch (Exception $e) {
- // Continue to the next name if the current one fails
- continue;
- }
- }
- throw new Exception("No inbox folder found.");
-}
-
-try {
- $inbox = getInboxFolder($client, $inboxNames);
- $messages = $inbox->query()->unseen()->get();
-} catch (Exception $e) {
- echo "Error: " . $e->getMessage();
-}
-
-if ($messages->count() > 0) {
- foreach ($messages as $message) {
- $email_processed = false;
-
- // Save original message
- mkdirMissing('uploads/tmp/');
- $original_message_file = "processed-eml-" . randomString(200) . ".eml";
- $eml_content = json_decode(json_encode($message->getHeader()), true)['raw'];
- $eml_content .= $message->getRawBody();
- file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
-
- $from_address = $message->getFrom();
- $from_name = sanitizeInput($from_address[0]->personal ?? 'Unknown');
- $from_email = sanitizeInput($from_address[0]->mail ?? 'itflow-guest@example.com');
-
- $from_domain = explode("@", $from_email);
- $from_domain = sanitizeInput(end($from_domain));
-
- $subject = sanitizeInput($message->getSubject() ?? 'No Subject');
- $date = sanitizeInput($message->getDate() ?? date('Y-m-d H:i:s'));
- $message_body = $message->getHtmlBody() ?? '';
-
- if (empty($message_body)) {
- $text_body = $message->getTextBody() ?? '';
- $message_body = nl2br(htmlspecialchars($text_body));
- }
-
- if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
- preg_match('/\d+/', $ticket_number[0], $ticket_number);
- $ticket_number = intval($ticket_number[0]);
-
- if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $message->getAttachments())) {
- $email_processed = true;
- }
- } else {
- $from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
- $any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
- $row = mysqli_fetch_array($any_contact_sql);
-
- if ($row) {
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_id = intval($row['contact_id']);
- $contact_email = sanitizeInput($row['contact_email']);
- $client_id = intval($row['contact_client_id']);
-
- if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
- $email_processed = true;
- }
- } else {
- $from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
- $row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
-
- if ($row && $from_domain == $row['domain_name']) {
- $client_id = intval($row['domain_client_id']);
-
- $password = password_hash(randomString(), PASSWORD_DEFAULT);
- $contact_name = $from_name;
- $contact_email = $from_email;
- mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_password_hash = '$password', contact_client_id = $client_id");
- $contact_id = mysqli_insert_id($mysqli);
-
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
- customAction('contact_create', $ticket_id);
-
- if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
- $email_processed = true;
- }
- } elseif ($config_ticket_email_parse_unknown_senders) {
- // Parse even if the sender is unknown
- $bad_from_pattern = "/daemon|postmaster/i";
- if (!(preg_match($bad_from_pattern, $from_email))) {
- if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
- $email_processed = true;
- }
- }
- }
- }
- }
-
- if ($email_processed) {
- $message->setFlag(['Seen']);
- $message->move('ITFlow');
- } else {
- echo "Failed to process email - flagging for manual review.";
- $message->setFlag(['Flagged']);
- }
-
- if (file_exists("uploads/tmp/{$original_message_file}")) {
- unlink("uploads/tmp/{$original_message_file}");
- }
- }
-}
-
-$client->expunge();
-$client->disconnect();
-
-// Remove the lock file
-unlink($lock_file_path);
diff --git a/legacy_cron_ticket_email_parser.php b/legacy_cron_ticket_email_parser.php
deleted file mode 100644
index 4faff5d7..00000000
--- a/legacy_cron_ticket_email_parser.php
+++ /dev/null
@@ -1,559 +0,0 @@
- Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
-}
-
-$argv = $_SERVER['argv'];
-
-// Check Cron Key
-if ( $argv[1] !== $config_cron_key ) {
- exit("Cron Key invalid -- Quitting..");
-}
-
-// Check IMAP extension works/installed
-if (!function_exists('imap_open')) {
- exit("Email Parser: PHP IMAP extension is not installed. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
-}
-
-// Check mailparse extension works/installed
-if (!function_exists('mailparse_msg_parse_file')) {
- exit("Email Parser: PHP mailparse extension is not installed. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
-}
-
-// Get system temp directory
-$temp_dir = sys_get_temp_dir();
-
-// Create the path for the lock file using the temp directory
-$lock_file_path = "{$temp_dir}/itflow_legacy_email_parser_{$installation_id}.lock";
-
-// Check for lock file to prevent concurrent script runs
-if (file_exists($lock_file_path)) {
- $file_age = time() - filemtime($lock_file_path);
-
- // If file is older than 3 minutes (180 seconds), delete and continue
- if ($file_age > 300) {
- unlink($lock_file_path);
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 10 minutes old so it removed it'");
- } else {
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
- exit("Script is already running. Exiting.");
- }
-}
-
-// Create a lock file
-file_put_contents($lock_file_path, "Locked");
-
-// PHP Mail Parser
-use PhpMimeMailParser\Parser;
-
-require_once "plugins/php-mime-mail-parser/src/Contracts/CharsetManager.php";
-
-require_once "plugins/php-mime-mail-parser/src/Contracts/Middleware.php";
-
-require_once "plugins/php-mime-mail-parser/src/Attachment.php";
-
-require_once "plugins/php-mime-mail-parser/src/Charset.php";
-
-require_once "plugins/php-mime-mail-parser/src/Exception.php";
-
-require_once "plugins/php-mime-mail-parser/src/Middleware.php";
-
-require_once "plugins/php-mime-mail-parser/src/MiddlewareStack.php";
-
-require_once "plugins/php-mime-mail-parser/src/MimePart.php";
-
-require_once "plugins/php-mime-mail-parser/src/Parser.php";
-
-
-// Allowed attachment extensions
-$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
-
-// Function to raise a new ticket for a given contact and email them confirmation (if configured)
-function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
-
- // Access global variables
- global $mysqli,$config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
-
- // Get the next Ticket Number and add 1 for the new ticket number
- $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
- $ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
- $new_config_ticket_next_number = $ticket_number + 1;
- mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
-
- // Prep ticket details
- $message = nl2br($message);
- $message = mysqli_escape_string($mysqli, "Email from: $contact_email at $date:-
$message");
-
- //Generate a unique URL key for clients to access
- $url_key = randomString(156);
-
- mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
- $id = mysqli_insert_id($mysqli);
-
- // Logging
- echo "Created new ticket. ";
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email created ticket $config_ticket_prefix$ticket_number ($subject) ($id)', log_client_id = $client_id");
-
- // -- Process attachments (after ticket is logged as created because we save to the folder named after the ticket ID) --
-
- mkdirMissing('uploads/tickets/'); // Create tickets dir
-
- // Setup directory for this ticket ID
- $att_dir = "uploads/tickets/" . $id . "/";
- mkdirMissing($att_dir);
-
- // Save original email message as ticket attachment
- rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
- mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file', ticket_attachment_ticket_id = $id");
-
- // Process each attachment
- foreach ($attachments as $attachment) {
-
- // Get name and extension
- $att_name = $attachment->getFileName();
- $att_extarr = explode('.', $att_name);
- $att_extension = strtolower(end($att_extarr));
-
- // Check the extension is allowed
- if (in_array($att_extension, $allowed_extensions)) {
-
- // Save attachment with a random name
- $att_saved_path = $attachment->save($att_dir, Parser::ATTACHMENT_RANDOM_FILENAME);
-
- // Access the random name to add into the database (this won't work on Windows)
- $att_tmparr = explode($att_dir, $att_saved_path);
-
- $ticket_attachment_name = sanitizeInput($att_name);
- $ticket_attachment_reference_name = sanitizeInput(end($att_tmparr));
-
- mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name', ticket_attachment_reference_name = '$ticket_attachment_reference_name', ticket_attachment_ticket_id = $id");
-
- } else {
- $ticket_attachment_name = sanitizeInput($att_name);
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name from Client contact $contact_email for ticket $config_ticket_prefix$ticket_number', log_client_id = $client_id");
- }
-
- }
-
- $data = [];
- // E-mail client notification that ticket has been created
- if ($config_ticket_client_general_notifications == 1) {
-
- $subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
- $body = "##- Please type your reply above this line -##
Hello $contact_name,
Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.
Ticket: $config_ticket_prefix$ticket_number Subject: $subject Status: New https://$config_base_url/portal/ticket.php?id=$id
-- $company_name - Support $config_ticket_from_email $company_phone";
-
- $data[] = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $contact_email,
- 'recipient_name' => $contact_name,
- 'subject' => $subject_email,
- 'body' => $body
- ];
- }
-
- // Notify agent DL of the new ticket, if populated with a valid email
- if ($config_ticket_new_ticket_notification_email) {
-
- // Get client info
- $client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
- $client_row = mysqli_fetch_array($client_sql);
- $client_name = sanitizeInput($client_row['client_name']);
-
- $email_subject = "$config_app_name - New Ticket - $client_name: $subject";
- $email_body = "Hello,
This is a notification that a new ticket has been raised in ITFlow. Client: $client_name Priority: Low (email parsed) Link: https://$config_base_url/ticket.php?ticket_id=$id
--------------------------------
$subject $details";
-
- $data[] = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $config_ticket_new_ticket_notification_email,
- 'recipient_name' => $config_ticket_from_name,
- 'subject' => $email_subject,
- 'body' => $email_body
- ];
- }
-
- addToMailQueue($mysqli, $data);
-
- return true;
-
-}
-// End Add Ticket Function
-
-// Add Reply Function
-function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
- // Add email as a comment/reply to an existing ticket
-
- // Access global variables
- global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
-
- // Set default reply type
- $ticket_reply_type = 'Client';
-
- // Capture just the latest/most recent email reply content
- // based off the "##- Please type your reply above this line -##" line that we prepend the outgoing emails with
- $message = explode("##- Please type your reply above this line -##", $message);
- $message = nl2br($message[0]);
- $message = mysqli_escape_string($mysqli, "Email from: $from_email at $date:-
$message");
-
- // Lookup the ticket ID
- $row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
- FROM tickets
- LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
- LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
- WHERE ticket_number = $ticket_number LIMIT 1"));
-
- if ($row) {
-
- // Get ticket details
- $ticket_id = intval($row['ticket_id']);
- $ticket_subject = sanitizeInput($row['ticket_subject']);
- $ticket_status = sanitizeInput($row['ticket_status']);
- $ticket_reply_contact = intval($row['ticket_contact_id']);
- $ticket_contact_email = sanitizeInput($row['contact_email']);
- $client_id = intval($row['ticket_client_id']);
- $client_name = sanitizeInput($row['client_name']);
-
- // Check ticket isn't closed - tickets can't be re-opened
- if ($ticket_status == 5) {
- mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
-
- $email_subject = "Action required: This ticket is already closed";
- $email_body = "Hi there,
You\'ve tried to reply to a ticket that is closed - we won\'t see your response.
Please raise a new ticket by sending a fresh e-mail to our support address below.
-- $company_name - Support $config_ticket_from_email $company_phone";
-
- $data = [
- [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $from_email,
- 'recipient_name' => $from_email,
- 'subject' => $email_subject,
- 'body' => $email_body
- ]
- ];
-
- addToMailQueue($mysqli, $data);
-
- return true;
- }
-
- // Check WHO replied (was it the owner of the ticket or someone else on CC?)
- if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
-
- // It wasn't the contact currently assigned to the ticket, check if it's another registered contact for that client
-
- $row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email' AND contact_client_id = $client_id LIMIT 1"));
- if ($row) {
-
- // Contact is known - we can keep the reply type as client
- $ticket_reply_contact = intval($row['contact_id']);
-
- } else {
- // Mark the reply as internal as we don't recognise the contact (so the actual contact doesn't see it, and the tech can edit/delete if needed)
- $ticket_reply_type = 'Internal';
- $ticket_reply_contact = '0';
- $message = "WARNING: Contact email mismatch $message"; // Add a warning at the start of the message - for the techs benefit (think phishing/scams)
- }
- }
-
- // Add the comment
- mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
-
- $reply_id = mysqli_insert_id($mysqli);
-
- // Process attachments
- mkdirMissing('uploads/tickets/');
- foreach ($attachments as $attachment) {
-
- // Get name and extension
- $att_name = $attachment->getFileName();
- $att_extarr = explode('.', $att_name);
- $att_extension = strtolower(end($att_extarr));
-
- // Check the extension is allowed
- if (in_array($att_extension, $allowed_extensions)) {
-
- // Setup directory for this ticket ID
- $att_dir = "uploads/tickets/" . $ticket_id . "/";
- mkdirMissing($att_dir);
-
- // Save attachment with a random name
- $att_saved_path = $attachment->save($att_dir, Parser::ATTACHMENT_RANDOM_FILENAME);
-
- // Access the random name to add into the database (this won't work on Windows)
- $att_tmparr = explode($att_dir, $att_saved_path);
-
- $ticket_attachment_name = sanitizeInput($att_name);
- $ticket_attachment_reference_name = sanitizeInput(end($att_tmparr));
-
- mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name', ticket_attachment_reference_name = '$ticket_attachment_reference_name', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
-
- } else {
- $ticket_attachment_name = sanitizeInput($att_name);
- mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name from Client contact $from_email for ticket $config_ticket_prefix$ticket_number', log_client_id = $client_id");
- }
-
- }
-
- // E-mail techs assigned to the ticket to notify them of the reply
- $ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
-
- if ($ticket_assigned_to) {
-
- $row = mysqli_fetch_array($ticket_assigned_to);
- $ticket_assigned_to = intval($row['ticket_assigned_to']);
-
- if ($ticket_assigned_to) {
-
- // Get tech details
- $tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
- $tech_row = mysqli_fetch_array($tech_sql);
- $tech_email = sanitizeInput($tech_row['user_email']);
- $tech_name = sanitizeInput($tech_row['user_name']);
-
- $email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
- $email_body = "Hello $tech_name,
A new reply has been added to the below ticket, check ITFlow for full details.