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Add bulk merge ticket feature

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wrongecho
2024-08-25 19:06:57 +01:00
parent 2202f31a61
commit c69655a5bb
4 changed files with 140 additions and 7 deletions
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60
post/ticket.php
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@@ -807,6 +807,65 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_merge_tickets'])) {
// Role check
validateTechRole();
$ticket_count = count($_POST['ticket_ids']); // Get a ticket count
$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']); // Parent ticket *number*
$merge_comment = sanitizeInput($_POST['merge_comment']); // Merge comment
// NEW PARENT ticket details
// Get merge into ticket id (as it may differ from the number)
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = $merge_into_ticket_number");
if (mysqli_num_rows($sql) == 0) {
$_SESSION['alert_message'] = "Cannot merge into that ticket.";
header("Location: " . $_SERVER["HTTP_REFERER"]);
exit();
}
$merge_row = mysqli_fetch_array($sql);
$merge_into_ticket_id = intval($merge_row['ticket_id']); // Parent ticket ID
// Update & Close the selected tickets
if (!empty($_POST['ticket_ids'])) {
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
if ($ticket_id !== $merge_into_ticket_id) {
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_details = mysqli_escape_string($mysqli, $row['ticket_details']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
// Update current ticket
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number bulk merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '5', ticket_resolved_at = NOW(), ticket_closed_at = NOW() WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
//Update new parent ticket
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was bulk merged into this ticket with comment: $merge_comment.<br><br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id");
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
}
} // End For Each Ticket ID Loop
}
mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
$_SESSION['alert_message'] = "Tickets merged into $ticket_prefix$merge_into_ticket_number";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_resolve_tickets'])) {
// Role check
@@ -1335,6 +1394,7 @@ if (isset($_POST['merge_ticket'])) {
//Update new parent ticket
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.<br><br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");