mirror of https://github.com/itflow-org/itflow
Add bulk merge ticket feature
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wrongecho
parent
2202f31a61
commit
c69655a5bb
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@ -807,6 +807,65 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['bulk_merge_tickets'])) {
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// Role check
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validateTechRole();
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$ticket_count = count($_POST['ticket_ids']); // Get a ticket count
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$merge_into_ticket_number = intval($_POST['merge_into_ticket_number']); // Parent ticket *number*
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$merge_comment = sanitizeInput($_POST['merge_comment']); // Merge comment
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// NEW PARENT ticket details
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// Get merge into ticket id (as it may differ from the number)
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$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = $merge_into_ticket_number");
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if (mysqli_num_rows($sql) == 0) {
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$_SESSION['alert_message'] = "Cannot merge into that ticket.";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit();
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}
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$merge_row = mysqli_fetch_array($sql);
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$merge_into_ticket_id = intval($merge_row['ticket_id']); // Parent ticket ID
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// Update & Close the selected tickets
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if (!empty($_POST['ticket_ids'])) {
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foreach ($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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if ($ticket_id !== $merge_into_ticket_id) {
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_details = mysqli_escape_string($mysqli, $row['ticket_details']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Update current ticket
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number bulk merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '5', ticket_resolved_at = NOW(), ticket_closed_at = NOW() WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
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//Update new parent ticket
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was bulk merged into this ticket with comment: $merge_comment.<br><br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id");
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// Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
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}
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} // End For Each Ticket ID Loop
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}
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mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
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$_SESSION['alert_message'] = "Tickets merged into $ticket_prefix$merge_into_ticket_number";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['bulk_resolve_tickets'])) {
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// Role check
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@ -1335,6 +1394,7 @@ if (isset($_POST['merge_ticket'])) {
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//Update new parent ticket
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.<br><br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id");
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mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
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// Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
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@ -0,0 +1,69 @@
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<div class="modal" id="bulkMergeTicketModal" tabindex="-1">
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<div class="modal-dialog modal-md">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-clone mr-2"></i>Bulk merge & close tickets</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<input type="hidden" id="current_ticket_id" name="ticket_id" value="0"> <!-- Can't currently bulk check this -->
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<input type="hidden" name="merge_move_replies" value="0"> <!-- Default 0 -->
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Ticket number to merge tickets into <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<?php
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// Show the ticket prefix, or just the tag icon
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if (empty($ticket_prefix)) {
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echo "<span class=\"input-group-text\"><i class=\"fa fa-fw fa-tag\"></i></span>";
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} else {
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echo "<div class=\"input-group-text\"> $ticket_prefix </div>";
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}
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?>
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</div>
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<input type="text" class="form-control" id="merge_into_ticket_number" name="merge_into_ticket_number" placeholder="Ticket number" required onfocusout="merge_into_number_get_details()">
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<!-- Calls Javascript function merge_into_number_get_details() after leaving input field -->
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</div>
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</div>
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<div class="form-group">
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<label>Reason for merge <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
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</div>
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<input type="text" class="form-control" name="merge_comment" placeholder="Comments" required>
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</div>
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</div>
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<div class="alert alert-dark" role="alert">
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<i>Selected tickets will be closed once merging is complete.</i>
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</div>
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<hr>
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<div class="form-group" id="merge_into_details_div" hidden>
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<h5 id="merge_into_details_number"></h5>
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<p id="merge_into_details_client"></p>
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<p id="merge_into_details_subject"></p>
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<p id="merge_into_details_priority"></p>
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<p id="merge_into_details_status"></p>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" id="merge_ticket_btn" name="bulk_merge_tickets" class="btn btn-primary text-bold" disabled><i class="fa fa-check mr-2"></i>Merge</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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<!-- Merge button starts disabled. Is enabled by the merge_into_number_get_details Javascript function-->
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</div>
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</div>
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</div>
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</div>
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<!-- Ticket merge JS -->
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<script src="js/ticket_merge.js"></script>
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@ -9,7 +9,6 @@
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" id="current_ticket_id" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="merge_move_replies" value="0"> <!-- Default 0 -->
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<div class="modal-body bg-white">
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<div class="form-group">
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@ -26,7 +25,7 @@
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?>
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</div>
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<input type="text" class="form-control" id="merge_into_ticket_number" name="merge_into_ticket_number" placeholder="Ticket number" required onfocusout="merge_into_number_get_details()">
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<!-- Calls Javascript function merge_into_number_get_details() after leaving intput field -->
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<!-- Calls Javascript function merge_into_number_get_details() after leaving input field -->
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</div>
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</div>
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15
tickets.php
15
tickets.php
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@ -158,13 +158,17 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-check mr-2"></i>Resolve
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-check mr-2"></i>Resolve
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</a>
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</div>
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</div>
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@ -533,8 +537,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</div>
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<?php require_once "ticket_bulk_assign_modal.php"; ?>
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<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "ticket_bulk_resolve_modal.php"; ?>
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<?php require_once "ticket_bulk_reply_modal.php"; ?>
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<?php require_once "ticket_bulk_merge_modal.php"; ?>
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<?php require_once "ticket_bulk_resolve_modal.php"; ?>
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</form>
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<?php require_once "pagination.php"; ?>
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</div>
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