AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-02-28 02:44:53 +00:00
Code Issues Packages Projects Releases Wiki Activity

Tidying/General quality of life updates

Browse Source 
General quality of life updates:

- Ticket contact edit: 'No one' should be logged when ticket isn't associated with any contact, rather than a blank space; also fix email content
- Ticket portal/guest: Only show 'Assigned to' if someone is actually assigned
- Ticket tasks: Don't allow adding/modifying tasks for tickets in a resolved state
- Portal contacts: Properly align word 'Contacts' in a similar way all other page headings are aligned
- Client PDF export/handover: Now opens in a new self-closing window
This commit is contained in:
Marcus Hill
2024-12-28 01:12:59 +00:00
parent a2f0f392be
commit c85626a937
7 changed files with 44 additions and 39 deletions
Download Patch File Download Diff File Expand all files Collapse all files

41
post/user/ticket.php
View File

@@ -295,39 +295,38 @@ if (isset($_POST['edit_ticket_contact'])) {
// Get Original contact, and ticket details
$sql = mysqli_query($mysqli, "SELECT
contact_name, contact_email, ticket_prefix, ticket_number, ticket_status_name, ticket_client_id
contact_name, ticket_prefix, ticket_number, ticket_status_name, ticket_subject, ticket_details, ticket_url_key, ticket_client_id
FROM tickets
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id"
);
$row = mysqli_fetch_array($sql);
$original_contact_name = sanitizeInput($row['contact_name']);
$original_contact_email = sanitizeInput($row['contact_email']);
// Original contact
$original_contact_name = !empty($row['contact_name']) ? sanitizeInput($row['contact_name']) : 'No one';
// Ticket details
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status_name']);
$ticket_category = sanitizeInput($row['ticket_category']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$ticket_details = mysqli_escape_string($mysqli, $row['ticket_details']);
$ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
$url_key = sanitizeInput($row['ticket_url_key']);
$client_id = intval($row['ticket_client_id']);
// Update the contact
mysqli_query($mysqli, "UPDATE tickets SET ticket_contact_id = $contact_id WHERE ticket_id = $ticket_id");
// Get New contact details
$sql = mysqli_query($mysqli, "SELECT contact_name, contact_email FROM contacts WHERE contact_id = $contact_id");
$row = mysqli_fetch_array($sql);
$contact_name = sanitizeInput($row['contact_name']);
$contact_name = !empty($row['contact_name']) ? sanitizeInput($row['contact_name']) : 'No one';
$contact_email = sanitizeInput($row['contact_email']);
// Notify new contact if selected
if ($notify && !empty($config_smtp_host)) {
// Notify new contact (if selected, valid & configured)
if ($notify && filter_var($contact_email, FILTER_VALIDATE_EMAIL) && !empty($config_smtp_host)) {
// Get Company Phone Number
$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
@@ -344,18 +343,14 @@ if (isset($_POST['edit_ticket_contact'])) {
$subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Only add contact to email queue if email is valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => $subject,
'body' => $body
];
}
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => $subject,
'body' => $body
];
addToMailQueue($mysqli, $data);
}