From ca82a567d703d0045af43b409e1dbb5aeebf439d Mon Sep 17 00:00:00 2001 From: johnnyq Date: Tue, 19 Sep 2023 18:29:17 -0400 Subject: [PATCH] When client replies to a ticket via email update the status to Client-Replied --- cron_ticket_email_parser.php | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php index 43d9b3b0..60eddc9a 100644 --- a/cron_ticket_email_parser.php +++ b/cron_ticket_email_parser.php @@ -300,7 +300,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac } // Update Ticket Last Response Field & set ticket to open as client has replied - mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1"); + mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Client-Replied' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1"); echo "Updated existing ticket.
"; mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_client_id = $client_id");