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Add a 0 IN ticket_client_id for no client tickets so agents that are restricted to certain clients and still view no clients in tickets list by using a , also restrict change clients on tickets for restricted agents

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This commit is contained in:
johnnyq
2026-02-14 15:06:17 -05:00
parent 616635f951
commit ccaf15268c
6 changed files with 29 additions and 20 deletions
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2
agent/modals/ticket/ticket_change_client.php
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@@ -35,7 +35,7 @@ ob_start();
</div>
<select class="form-control select2" name="new_client_id" id="client_select" required>
<?php
$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_lead = 0 AND client_archived_at IS NULL ORDER BY client_name ASC");
$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_lead = 0 AND client_archived_at IS NULL $access_permission_query ORDER BY client_name ASC");
while ($row = mysqli_fetch_assoc($sql_clients)) {
$client_id_select = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']);

8
agent/modals/ticket/ticket_edit.php
View File

@@ -2,9 +2,15 @@
require_once '../../../includes/modal_header.php';
// Ticket client access overide
$access_permission_query_overide = '';
if (!empty($client_access_string)) {
$access_permission_query_overide = "AND ticket_client_id IN (0,$client_access_string)";
}
$ticket_id = intval($_GET['id']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN clients ON client_id = ticket_client_id WHERE ticket_id = $ticket_id $access_permission_query LIMIT 1");
$sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN clients ON client_id = ticket_client_id WHERE ticket_id = $ticket_id $access_permission_query_overide LIMIT 1");
$row = mysqli_fetch_assoc($sql);
$client_id = intval($row['client_id']);