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Add a 0 IN ticket_client_id for no client tickets so agents that are restricted to certain clients and still view no clients in tickets list by using a , also restrict change clients on tickets for restricted agents

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This commit is contained in:
johnnyq
2026-02-14 15:06:17 -05:00
parent 616635f951
commit ccaf15268c
6 changed files with 29 additions and 20 deletions
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27
agent/tickets.php
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@@ -88,15 +88,14 @@ if (isset($_GET['project']) & !empty($_GET['project']) && $_GET['project'] > '0'
$ticket_project_filter_id = intval($_GET['project']);
}
// Ticket client access snippet
$ticket_permission_snippet = '';
// Ticket client access overide
$access_permission_query_overide = '';
if (!empty($client_access_string)) {
$ticket_permission_snippet = "AND ticket_client_id IN ($client_access_string)";
$access_permission_query_overide = "AND ticket_client_id IN (0,$client_access_string)";
}
// Main ticket query:
$sql = mysqli_query(
$mysqli,
$query =
"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
@@ -112,8 +111,7 @@ $sql = mysqli_query(
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
$ticket_billable_snippet
$ticket_project_snippet
$ticket_permission_snippet
$access_permission_query
$access_permission_query_overide
$client_query
ORDER BY
CASE
@@ -127,28 +125,29 @@ $sql = mysqli_query(
ELSE NULL
END $order,
$sort $order -- Apply normal sorting by $sort and $order
LIMIT $record_from, $record_to"
);
LIMIT $record_from, $record_to";
$sql = mysqli_query($mysqli,$query);
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $client_query $access_permission_query_overide");
$row = mysqli_fetch_assoc($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $client_query $ticket_permission_snippet");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $client_query $access_permission_query_overide");
$row = mysqli_fetch_assoc($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Unassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $client_query $access_permission_query_overide");
$row = mysqli_fetch_assoc($sql_total_tickets_unassigned);
$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
//Get Total tickets assigned to me
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $client_query $access_permission_query_overide");
$row = mysqli_fetch_assoc($sql_total_tickets_assigned);
$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
@@ -160,8 +159,6 @@ $sql_categories_filter = mysqli_query(
ORDER BY category_name"
);
?>
<style>
.popover {