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General ticket updates/cleanup

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- Tickets & Client Tickets: General tidy up, fix broken vars, remove unneeded vars, add comments
- Client Portal: Show assigned agent for open tickets
This commit is contained in:
Marcus Hill
2024-03-24 11:31:46 +00:00
parent b47aba1d5a
commit ccb1bf9b0d
3 changed files with 308 additions and 281 deletions
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13
portal/ticket.php
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@@ -19,9 +19,11 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
$ticket_id = intval($_GET['id']);
if ($session_contact_primary == 1 || $session_contact_is_technical_contact) {
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
// For a primary / technical contact viewing all tickets
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN users on ticket_assigned_to = user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
} else {
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
// For a user viewing their own ticket
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN users on ticket_assigned_to = user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
}
$ticket_row = mysqli_fetch_array($ticket_sql);
@@ -34,6 +36,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
$ticket_priority = nullable_htmlentities($ticket_row['ticket_priority']);
$ticket_subject = nullable_htmlentities($ticket_row['ticket_subject']);
$ticket_details = $purifier->purify($ticket_row['ticket_details']);
$ticket_assigned_to = nullable_htmlentities($ticket_row['user_name']);
$ticket_feedback = nullable_htmlentities($ticket_row['ticket_feedback']);
?>
@@ -66,6 +69,10 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<strong>State:</strong> <?php echo $ticket_status ?>
<br>
<strong>Priority:</strong> <?php echo $ticket_priority ?>
<br>
<?php if (!empty($ticket_assigned_to) && $ticket_status !== "Closed") { ?>
<strong>Assigned to: </strong> <?php echo $ticket_assigned_to ?>
<?php } ?>
</p>
<?php echo $ticket_details ?>
</div>
@@ -180,7 +187,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<script src="../js/pretty_content.js"></script>
<?php
<?php
} else {
echo "Ticket ID not found!";
}