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Add optional ticket SLAs

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Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
This commit is contained in:
johnnyq
2026-07-29 00:00:42 -04:00
parent 78ee38b39f
commit d08ef6184a
23 changed files with 1479 additions and 11 deletions
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8
admin/includes/side_nav.php
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@@ -77,6 +77,14 @@
</a>
</li>
<?php } ?>
<?php if ($config_module_enable_ticketing) { ?>
<li class="nav-item">
<a href="/admin/sla.php" class="nav-link <?= (basename($_SERVER['PHP_SELF']) == 'sla.php' ? 'active' : '') ?>">
<i class="nav-icon fas fa-stopwatch"></i>
<p>SLAs</p>
</a>
</li>
<?php } ?>
<li class="nav-header">INTEGRATIONS</li>
<?php if ($config_module_enable_accounting) { ?>