AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-08-06 07:37:16 +00:00
Code Issues Packages Projects Releases Wiki Activity

Add optional ticket SLAs

Browse Source 
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
This commit is contained in:
johnnyq
2026-07-29 00:00:42 -04:00
parent 78ee38b39f
commit d08ef6184a
23 changed files with 1479 additions and 11 deletions
Download Patch File Download Diff File Expand all files Collapse all files

64
admin/modals/sla/sla_add.php Normal file
View File

@@ -0,0 +1,64 @@
<?php
require_once '../../includes/modal_header.php';
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fas fa-fw fa-stopwatch mr-2"></i>New SLA</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<div class="modal-body">
<div class="form-group">
<label>Name <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
</div>
<input type="text" class="form-control" name="name" placeholder="SLA name" maxlength="200" required autofocus>
</div>
</div>
<div class="form-group">
<label>Description</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-comment"></i></span>
</div>
<input type="text" class="form-control" name="description" placeholder="Short description" maxlength="500">
</div>
</div>
<div class="form-group">
<label>Response target (business minutes) <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-reply"></i></span>
</div>
<input type="number" class="form-control" name="response_minutes" min="1" placeholder="e.g. 60" required>
</div>
</div>
<div class="form-group">
<label>Resolution target (business minutes)</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-flag-checkered"></i></span>
</div>
<input type="number" class="form-control" name="resolution_minutes" min="1" placeholder="Leave empty for response-only">
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="add_sla" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';