AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-08-05 23:27:17 +00:00
Code Issues Packages Projects Releases Wiki Activity

Add optional ticket SLAs

Browse Source 
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
This commit is contained in:
johnnyq
2026-07-29 00:00:42 -04:00
parent 78ee38b39f
commit d08ef6184a
23 changed files with 1479 additions and 11 deletions
Download Patch File Download Diff File Expand all files Collapse all files

76
admin/modals/sla/sla_edit.php Normal file
View File

@@ -0,0 +1,76 @@
<?php
require_once '../../includes/modal_header.php';
$sla_id = intval($_GET['id']);
$sql = mysqli_query($mysqli, "SELECT * FROM slas WHERE sla_id = $sla_id LIMIT 1");
$row = mysqli_fetch_assoc($sql);
$sla_name = escapeHtml($row['sla_name']);
$sla_description = escapeHtml($row['sla_description']);
$sla_response_minutes = intval($row['sla_response_minutes']);
$sla_resolution_minutes = intval($row['sla_resolution_minutes']);
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fas fa-fw fa-stopwatch mr-2"></i>Editing SLA: <strong><?= $sla_name ?></strong></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<input type="hidden" name="sla_id" value="<?= $sla_id ?>">
<div class="modal-body">
<div class="form-group">
<label>Name <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
</div>
<input type="text" class="form-control" name="name" value="<?= $sla_name ?>" maxlength="200" required>
</div>
</div>
<div class="form-group">
<label>Description</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-comment"></i></span>
</div>
<input type="text" class="form-control" name="description" value="<?= $sla_description ?>" maxlength="500">
</div>
</div>
<div class="form-group">
<label>Response target (business minutes) <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-reply"></i></span>
</div>
<input type="number" class="form-control" name="response_minutes" min="1" value="<?= $sla_response_minutes ?>" required>
</div>
</div>
<div class="form-group">
<label>Resolution target (business minutes)</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-flag-checkered"></i></span>
</div>
<input type="number" class="form-control" name="resolution_minutes" min="1" value="<?= $sla_resolution_minutes ?: '' ?>" placeholder="Leave empty for response-only">
</div>
<small class="text-muted">Saving recalculates targets on open tickets using this SLA.</small>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="edit_sla" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';