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Add optional ticket SLAs

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Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
This commit is contained in:
johnnyq
2026-07-29 00:00:42 -04:00
parent 78ee38b39f
commit d08ef6184a
23 changed files with 1479 additions and 11 deletions
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client/post.php
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@@ -49,6 +49,7 @@ if (isset($_POST['add_ticket'])) {
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Portal', ticket_category = $category, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = $session_user_id, ticket_contact_id = $session_contact_id, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $session_client_id");
$ticket_id = mysqli_insert_id($mysqli);
applyTicketSla($ticket_id);
// Notify agent DL of the new ticket, if populated with a valid email
if ($config_ticket_new_ticket_notification_email) {