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Add optional ticket SLAs

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Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
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johnnyq
2026-07-29 00:00:42 -04:00
parent 78ee38b39f
commit d08ef6184a
23 changed files with 1479 additions and 11 deletions
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functions.php
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@@ -17,3 +17,4 @@ require_once __DIR__ . '/functions/logging.php';
require_once __DIR__ . '/functions/app.php';
require_once __DIR__ . '/functions/db.php';
require_once __DIR__ . '/functions/payments.php';
require_once __DIR__ . '/functions/sla.php';