From d21d4c7fc0c7488f4d3923230f9e96106af40299 Mon Sep 17 00:00:00 2001
From: Wrongecho <wrongecho@itflow.org>
Date: Tue, 1 Sep 2026 12:23:00 +0000
Subject: [PATCH] Hide option to delete ticket when it is closed as we treat
 closed tickets as immutable

---
 agent/ticket.php | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/agent/ticket.php b/agent/ticket.php
index 7ebbe3a8e..3ff5da964 100644
--- a/agent/ticket.php
+++ b/agent/ticket.php
@@ -535,7 +535,7 @@ if (isset($_GET['ticket_id'])) {
                                         <a class="dropdown-item ajax-modal" href="#" id="clientChangeTicketModalLoad" data-modal-url="modals/ticket/ticket_change_client.php?ticket_id=<?= $ticket_id ?>">
                                             <i class="fas fa-fw fa-people-carry me-2"></i>Change Client
                                         </a>
-                                        <?php if (lookupUserPermission("module_support") == 3) { ?>
+                                        <?php if (lookupUserPermission("module_support") == 3 && empty($ticket_closed_at)) { ?>
                                             <div class="dropdown-divider"></div>
                                             <a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?= $ticket_id ?>&csrf_token=<?= $_SESSION['csrf_token'] ?>">
                                                 <i class="fas fa-fw fa-trash me-2"></i>Delete