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Merged Global Tickets with Client Tickets seperated them with some header logic

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This commit is contained in:
johnnyq
2025-02-19 13:45:44 -05:00
parent a5ff978a77
commit d228c30b03
11 changed files with 351 additions and 678 deletions
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42
tickets.php
View File

@@ -5,7 +5,14 @@
$sort = "ticket_number";
$order = "DESC";
require_once "includes/inc_all.php";
// If client_id is in URI then show client Side Bar and client header
if (isset($_GET['client_id'])) {
require_once "includes/inc_all_client.php";
$client_query = "AND ticket_client_id = $client_id";
} else {
require_once "includes/inc_all.php";
$client_query = '';
}
// Perms
enforceUserPermission('module_support');
@@ -90,6 +97,7 @@ $sql = mysqli_query(
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
$ticket_permission_snippet
$client_query
ORDER BY
CASE
WHEN '$sort' = 'ticket_priority' THEN
@@ -108,22 +116,22 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $ticket_permission_snippet");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $ticket_permission_snippet");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Unassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $ticket_permission_snippet");
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_unassigned);
$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
//Get Total tickets assigned to me
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $ticket_permission_snippet");
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_assigned);
$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
@@ -146,20 +154,31 @@ $sql_categories = mysqli_query(
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
<small class="ml-3">
<a href="?status=Open" class="text-light"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
<a href="?status=Closed" class="text-light"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
<a href="?<?php if (isset($_GET['client_id'])) { echo "client_id=$client_id&"; } ?>status=Open" class="text-light"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
<a href="?<?php if (isset($_GET['client_id'])) { echo "client_id=$client_id&"; } ?>status=Closed" class="text-light"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
</small>
</h3>
<div class='card-tools'>
<div class="card-tools">
<div class="btn-group">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
<i class="fas fa-plus mr-2"></i>New Ticket
</button>
<?php if ($num_rows[0] > 0) { ?>
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
<div class="dropdown-menu">
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
<i class="fa fa-fw fa-download mr-2"></i>Export
</a>
</div>
<?php } ?>
</div>
</div>
</div>
<div class="card-body">
<form autocomplete="off">
<?php if(isset($_GET['client_id'])) { ?>
<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
<?php } ?>
<div class="row">
<div class="col-sm-4">
<div class="input-group">
@@ -210,12 +229,12 @@ $sql_categories = mysqli_query(
<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<a class="dropdown-item" href="?<?php if (isset($_GET['client_id'])) { echo "client_id=$client_id&"; } ?>status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
<a class="dropdown-item " href="<?php if (isset($_GET['client_id'])) { echo "client_id=$client_id&"; } ?>?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
</div>
</div>
<a href="?assigned=unassigned" class="btn btn-outline-danger">
<a href="?<?php if (isset($_GET['client_id'])) { echo "client_id=$client_id&"; } ?>assigned=unassigned" class="btn btn-outline-danger">
<i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
</a>
@@ -402,4 +421,5 @@ if (isset($_GET["view"])) {
<?php
require_once "modals/ticket_add_modal.php";
require_once "modals/ticket_export_modal.php";
require_once "includes/footer.php";