diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php index 5b1c3c8b..1622030f 100644 --- a/cron_ticket_email_parser.php +++ b/cron_ticket_email_parser.php @@ -59,12 +59,11 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date $ticket_number = intval($ticket_number_sql['config_ticket_next_number']); $new_config_ticket_next_number = $ticket_number + 1; mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); - - // Prep ticket details - //$message = nl2br(htmlentities(strip_tags($message))); - $message = mysqli_real_escape_string($mysqli, nl2br($message)); - $message = mysqli_real_escape_string($mysqli, "Email from: $contact_email at $date:-

$message"); + // Prep ticket details + $message = nl2br($message); + $message = mysqli_real_escape_string($mysqli, "Email from: $contact_email at $date:-

$message"); + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id"); $id = mysqli_insert_id($mysqli); diff --git a/ticket.php b/ticket.php index 8aa1586c..b2bdb40e 100644 --- a/ticket.php +++ b/ticket.php @@ -44,8 +44,8 @@ if (isset($_GET['ticket_id'])) { $ticket_number = intval($row['ticket_number']); $ticket_category = htmlentities($row['ticket_category']); $ticket_subject = htmlentities($row['ticket_subject']); - $ticket_details = $purifier->purify($row['ticket_details']); - //$ticket_details = $row['ticket_details']; + //$ticket_details = $purifier->purify($row['ticket_details']); + $ticket_details = $row['ticket_details']; $ticket_priority = htmlentities($row['ticket_priority']); //Set Ticket Bage Color based of priority if ($ticket_priority == "High") {