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Bugfix: Bulk close should actually be bulk resolve

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wrongecho
2024-08-19 21:45:03 +01:00
parent 85f2e8c244
commit d43cd0398e
3 changed files with 35 additions and 6 deletions
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11
post/ticket.php
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@@ -807,7 +807,7 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_close_tickets'])) {
if (isset($_POST['bulk_resolve_tickets'])) {
// Role check
validateTechRole();
@@ -836,15 +836,16 @@ if (isset($_POST['bulk_close_tickets'])) {
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$url_key = sanitizeInput($row['ticket_url_key']);
$client_id = intval($row['ticket_client_id']);
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Close', log_description = '$session_name closed $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Resolve', log_description = '$session_name resolved $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && $private_note == 0) {
@@ -875,8 +876,8 @@ if (isset($_POST['bulk_close_tickets'])) {
$data = [];
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed.<br><br>$details<br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail