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do not update ticket status in history if it is the same

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johnnyq
2026-08-08 12:41:34 -04:00
parent 656aa95a4e
commit d484629ebc
4 changed files with 48 additions and 16 deletions
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9
client/post.php
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@@ -105,9 +105,16 @@ if (isset($_POST['add_ticket_comment'])) {
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field & set ticket to open as client has replied
$original_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT ticket_status FROM tickets WHERE ticket_id = $ticket_id LIMIT 1"));
$original_ticket_status = intval($original_row['ticket_status'] ?? 0);
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_contact_name replied from the client portal, reopening the ticket");
// Only record the reopen when the ticket was not already open
if ($original_ticket_status !== 2) {
logTicketHistory($ticket_id, "$session_contact_name replied from the client portal, reopening the ticket");
}
// Get ticket details & Notify the assigned tech (if any)