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do not update ticket status in history if it is the same

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johnnyq
2026-08-08 12:41:34 -04:00
parent 656aa95a4e
commit d484629ebc
4 changed files with 48 additions and 16 deletions
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5
cron/ticket_email_parser.php
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@@ -356,7 +356,10 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
resetTicketResolutionSla($ticket_id);
logTicketHistory($ticket_id, "$from_email_esc replied by email, reopening the ticket");
// Only record the reopen when the ticket was not already open
if (intval($ticket_status) !== 2) {
logTicketHistory($ticket_id, "$from_email_esc replied by email, reopening the ticket");
}
logAudit("Ticket", "Edit", "Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)", $client_id, $ticket_id);
triggerCustomAction('ticket_reply_client', $ticket_id);