From d5ed05017baf6153432d6c050cd59960ef305d22 Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Wed, 29 Jul 2026 00:21:13 -0400
Subject: [PATCH] Allow selecting client SLA assignments on client create/edit

---
 agent/modals/client/client_add.php  | 28 ++++++++++++++++++
 agent/modals/client/client_edit.php | 35 ++++++++++++++++++++++
 agent/post/client.php               | 46 +++++++++++++++++++++++++++++
 3 files changed, 109 insertions(+)

diff --git a/agent/modals/client/client_add.php b/agent/modals/client/client_add.php
index 64cb44ae..bf05a353 100644
--- a/agent/modals/client/client_add.php
+++ b/agent/modals/client/client_add.php
@@ -159,6 +159,34 @@ ob_start();
                     </div>
                 </div>
 
+                <?php
+                // Ticket SLA assignments - only offered when active SLAs exist
+                $sla_options = [];
+                $sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
+                while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
+                    $sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
+                }
+                if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
+                    <div class="form-group">
+                        <label>Ticket SLAs</label>
+                        <div class="form-row">
+                            <?php foreach (['Low', 'Medium', 'High'] as $sla_priority) { ?>
+                                <div class="col-4">
+                                    <small class="text-secondary"><?= $sla_priority ?></small>
+                                    <select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
+                                        <option value="default">Default</option>
+                                        <option value="0">None</option>
+                                        <?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
+                                            <option value="<?= $sla_option_id ?>"><?= escapeHtml($sla_option_name) ?></option>
+                                        <?php } ?>
+                                    </select>
+                                </div>
+                            <?php } ?>
+                        </div>
+                        <small class="text-muted">Default follows the global SLA assignment for each priority.</small>
+                    </div>
+                <?php } ?>
+
             </div>
 
             <div class="tab-pane fade" id="pills-location">
diff --git a/agent/modals/client/client_edit.php b/agent/modals/client/client_edit.php
index 3a9fa8a8..b242d51b 100644
--- a/agent/modals/client/client_edit.php
+++ b/agent/modals/client/client_edit.php
@@ -24,6 +24,13 @@ $client_notes = escapeHtml($row['client_notes']);
 $client_created_at = escapeHtml($row['client_created_at']);
 $client_archived_at = escapeHtml($row['client_archived_at']);
 
+// Client SLA assignments
+$client_sla_assignments = [];
+$sql_client_slas = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
+while ($client_sla_row = mysqli_fetch_assoc($sql_client_slas)) {
+    $client_sla_assignments[$client_sla_row['sla_assignment_priority']] = intval($client_sla_row['sla_assignment_sla_id']);
+}
+
 // Client Tags
 $client_tag_id_array = array();
 $sql_client_tags = mysqli_query($mysqli, "SELECT tag_id FROM client_tags WHERE client_id = $client_id");
@@ -186,6 +193,34 @@ ob_start();
                     </div>
                 </div>
 
+                <?php
+                // Ticket SLA assignments - only offered when active SLAs exist
+                $sla_options = [];
+                $sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
+                while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
+                    $sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
+                }
+                if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
+                    <div class="form-group">
+                        <label>Ticket SLAs</label>
+                        <div class="form-row">
+                            <?php foreach (['Low', 'Medium', 'High'] as $sla_priority) { $sla_current = $client_sla_assignments[$sla_priority] ?? 'default'; ?>
+                                <div class="col-4">
+                                    <small class="text-secondary"><?= $sla_priority ?></small>
+                                    <select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
+                                        <option value="default" <?php if ($sla_current === 'default') { echo "selected"; } ?>>Default</option>
+                                        <option value="0" <?php if ($sla_current === 0) { echo "selected"; } ?>>None</option>
+                                        <?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
+                                            <option value="<?= $sla_option_id ?>" <?php if ($sla_current === $sla_option_id) { echo "selected"; } ?>><?= escapeHtml($sla_option_name) ?></option>
+                                        <?php } ?>
+                                    </select>
+                                </div>
+                            <?php } ?>
+                        </div>
+                        <small class="text-muted">Default follows the global SLA assignment for each priority.</small>
+                    </div>
+                <?php } ?>
+
             </div>
 
             <?php if ($config_module_enable_accounting) { ?>
diff --git a/agent/post/client.php b/agent/post/client.php
index af285bfe..4a7ce844 100644
--- a/agent/post/client.php
+++ b/agent/post/client.php
@@ -244,6 +244,17 @@ if (isset($_POST['add_client'])) {
         }
     }
 
+    // Ticket SLA assignments (fields only rendered when active SLAs exist)
+    if (isset($_POST['client_sla_low'])) {
+        foreach (['Low', 'Medium', 'High'] as $sla_priority) {
+            $sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
+            if ($sla_value !== 'default') {
+                $client_sla_id = intval($sla_value);
+                mysqli_query($mysqli, "INSERT INTO sla_assignments SET sla_assignment_client_id = $client_id, sla_assignment_priority = '$sla_priority', sla_assignment_sla_id = $client_sla_id");
+            }
+        }
+    }
+
     logAudit("Client", "Create", "$session_name created client $name$extended_log_description", $client_id, $client_id);
 
     flashAlert("Client <strong>$name</strong> created");
@@ -322,6 +333,41 @@ if (isset($_POST['edit_client'])) {
         }
     }
 
+    // Ticket SLA assignments (fields only rendered when active SLAs exist)
+    if (isset($_POST['client_sla_low'])) {
+
+        // Compare with current state so an unrelated client edit doesn't
+        // restamp tickets (restamping clobbers manual per-ticket SLA pins)
+        $current_sla_assignments = [];
+        $sql_current_slas = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
+        while ($current_sla_row = mysqli_fetch_assoc($sql_current_slas)) {
+            $current_sla_assignments[$current_sla_row['sla_assignment_priority']] = strval(intval($current_sla_row['sla_assignment_sla_id']));
+        }
+
+        $sla_assignments_changed = false;
+        foreach (['Low', 'Medium', 'High'] as $sla_priority) {
+            $sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
+            $sla_current = $current_sla_assignments[$sla_priority] ?? 'default';
+            if ($sla_value === $sla_current) {
+                continue;
+            }
+            $sla_assignments_changed = true;
+            mysqli_query($mysqli, "DELETE FROM sla_assignments WHERE sla_assignment_client_id = $client_id AND sla_assignment_priority = '$sla_priority'");
+            if ($sla_value !== 'default') {
+                $client_sla_id = intval($sla_value);
+                mysqli_query($mysqli, "INSERT INTO sla_assignments SET sla_assignment_client_id = $client_id, sla_assignment_priority = '$sla_priority', sla_assignment_sla_id = $client_sla_id");
+            }
+        }
+
+        if ($sla_assignments_changed) {
+            // Re-resolve this client's open tickets against the new assignments
+            $sql_sla_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
+            while ($sla_ticket_row = mysqli_fetch_assoc($sql_sla_tickets)) {
+                applyTicketSla($sla_ticket_row['ticket_id']);
+            }
+        }
+    }
+
     logAudit("Client", "Edit", "$session_name edited client $name", $client_id, $client_id);
 
     flashAlert("Client <strong>$name</strong> updated");