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Add anonymous email parsing

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Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
This commit is contained in:
wrongecho
2024-08-10 22:35:52 +01:00
parent b732e08aff
commit d6f30b83f8
7 changed files with 30 additions and 5 deletions
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9
cron_ticket_email_parser.php
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@@ -22,6 +22,7 @@ require_once "get_settings.php";
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_email_parse_unknown_senders = intval($row['config_ticket_email_parse_unknown_senders']);
// Get company name & phone & timezone
$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
@@ -132,7 +133,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
}
$data = [];
if ($config_ticket_client_general_notifications == 1) {
if ($config_ticket_client_general_notifications == 1 && $client_id != 0) {
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
@@ -416,6 +417,12 @@ if ($messages->count() > 0) {
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
$email_processed = true;
}
} else if ($config_ticket_email_parse_unknown_senders) {
// Parse even if the sender is unknown
if (addTicket(0, 'Guest', $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
$email_processed = true;
}
}
}
}