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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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16
client_tickets.php
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@@ -9,11 +9,11 @@ require_once "inc_all_client.php";
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_closed_at IS NULL";
$ticket_status_snippet = "ticket_resolved_at IS NULL";
}
if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
@@ -49,12 +49,12 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
@@ -215,7 +215,7 @@ $total_tickets_closed = intval($row['total_tickets_closed']);
?>
<tr class="<?php if(empty($ticket_reply_created_at)) { echo "text-bold"; }?> <?php if ($ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<tr class="<?php if(empty($ticket_reply_created_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<!-- Ticket Number -->
<td>
@@ -263,8 +263,10 @@ $total_tickets_closed = intval($row['total_tickets_closed']);
<!-- Ticket Last Response -->
<td>
<div title="<?php echo $ticket_reply_created_at; ?>"><?php echo $ticket_reply_created_at_time_ago; ?></div>
<div><?php echo $ticket_reply_by_display; ?></div>
<?php if (!empty($ticket_reply_created_at)) { ?>
<div title="<?php echo $ticket_reply_created_at; ?>"><?php echo $ticket_reply_created_at_time_ago; ?></div>
<div><?php echo $ticket_reply_by_display; ?></div>
<?php } ?>
</td>
<!-- Ticket Created At -->