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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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50
database_updates.php
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@@ -2084,16 +2084,52 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.2'");
}
// if (CURRENT_DATABASE_VERSION == '1.4.2') {
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_email_parse_unknown_senders` INT(1) NOT NULL DEFAULT '0' AFTER `config_ticket_email_parse`");
if (CURRENT_DATABASE_VERSION == '1.4.2') {
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_email_parse_unknown_senders` INT(1) NOT NULL DEFAULT '0' AFTER `config_ticket_email_parse`");
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.3'");
// }
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.3'");
}
// if (CURRENT_DATABASE_VERSION == '1.4.3') {
// // Insert queries here required to update to DB version 1.4.4
if (CURRENT_DATABASE_VERSION == '1.4.3') {
// Add ticket URL key column
mysqli_query($mysqli, "ALTER TABLE `tickets` ADD `ticket_url_key` VARCHAR(200) DEFAULT NULL AFTER `ticket_feedback`");
// Populate pre-existing columns for open tickets
$sql_tickets_1 = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE tickets.ticket_closed_at IS NULL");
foreach ($sql_tickets_1 as $row) {
$ticket_id = intval($row['ticket_id']);
$url_key = randomString(156);
mysqli_query($mysqli, "UPDATE tickets SET ticket_url_key = '$url_key' WHERE ticket_id = '$ticket_id'");
}
// Add ticket resolved at column
mysqli_query($mysqli, "ALTER TABLE `tickets` ADD `ticket_resolved_at` DATETIME DEFAULT NULL AFTER `ticket_updated_at`");
// Populate pre-existing columns for closed tickets
$sql_tickets_2 = mysqli_query($mysqli, "SELECT ticket_id, ticket_updated_at, ticket_closed_at FROM tickets WHERE tickets.ticket_closed_at IS NOT NULL");
foreach ($sql_tickets_2 as $row) {
$ticket_id = intval($row['ticket_id']);
$ticket_updated_at = sanitizeInput($row['ticket_updated_at']); // To keep old updated_at time
$ticket_closed_at = sanitizeInput($row['ticket_closed_at']);
mysqli_query($mysqli, "UPDATE tickets SET ticket_resolved_at = '$ticket_closed_at', ticket_updated_at = '$ticket_updated_at' WHERE ticket_id = '$ticket_id'");
}
// Change ticket status 'Auto close' to 'Resolved'
mysqli_query($mysqli, "UPDATE `ticket_statuses` SET `ticket_status_name` = 'Resolved' WHERE `ticket_statuses`.`ticket_status_id` = 4");
// Auto-close is no longer optional
mysqli_query($mysqli, "ALTER TABLE `settings` DROP `config_ticket_autoclose`");
mysqli_query($mysqli, "UPDATE `settings` SET `config_ticket_autoclose_hours` = '72'");
// DB Version
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.4'");
}
// if (CURRENT_DATABASE_VERSION == '1.4.4') {
// // Insert queries here required to update to DB version 1.4.5
// // Then, update the database to the next sequential version
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.4'");
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.4.5'");
// }
} else {