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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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80
guest_post.php
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@@ -55,3 +55,83 @@ if (isset($_GET['decline_quote'], $_GET['url_key'])) {
}
if (isset($_GET['reopen_ticket'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL and ticket_closed_at IS NULL");
if (mysqli_num_rows($sql) == 1) {
// Update the ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket reopened by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Replied', log_description = '$ticket_id reopened by client (guest)', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
$_SESSION['alert_message'] = "Ticket reopened";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['close_ticket'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL and ticket_closed_at IS NULL");
if (mysqli_num_rows($sql) == 1) {
// Update the ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Replied', log_description = '$ticket_id closed by client (guest)', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
$_SESSION['alert_message'] = "Ticket closed";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['add_ticket_feedback'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
$feedback = sanitizeInput($_GET['feedback']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_closed_at IS NOT NULL");
if (mysqli_num_rows($sql) == 1) {
// Add feedback
mysqli_query($mysqli, "UPDATE tickets SET ticket_feedback = '$feedback' WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Notify on bad feedback
if ($feedback == "Bad") {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Feedback', notification = 'Guest rated ticket ID $ticket_id as bad'");
}
$_SESSION['alert_message'] = "Feedback recorded - thank you";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}