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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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13
portal/portal_functions.php
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@@ -23,13 +23,14 @@ function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state)
}
// Verify the contact has access to the provided ticket ID
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $requested_ticket_id AND $ticket_state_snippet AND ticket_client_id = $session_client_id LIMIT 1");
$row = mysqli_fetch_array($sql);
$ticket_id = $row['ticket_id'];
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $requested_ticket_id AND $ticket_state_snippet AND ticket_client_id = $session_client_id LIMIT 1"));
if ($row) {
$ticket_id = $row['ticket_id'];
if (intval($ticket_id) && ($session_contact_id == $row['ticket_contact_id'] || $session_contact_primary == 1 || $session_contact_is_technical_contact)) {
// Client is ticket owner, primary contact, or a technical contact
return true;
if (intval($ticket_id) && ($session_contact_id == $row['ticket_contact_id'] || $session_contact_primary == 1 || $session_contact_is_technical_contact)) {
// Client is ticket owner, primary contact, or a technical contact
return true;
}
}
// Client is NOT ticket owner or primary/tech contact