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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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53
portal/ticket.php
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@@ -48,9 +48,23 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
$ticket_subject = nullable_htmlentities($ticket_row['ticket_subject']);
$ticket_details = $purifier->purify($ticket_row['ticket_details']);
$ticket_assigned_to = nullable_htmlentities($ticket_row['user_name']);
$ticket_resolved_at = nullable_htmlentities($ticket_row['ticket_resolved_at']);
$ticket_closed_at = nullable_htmlentities($ticket_row['ticket_closed_at']);
$ticket_feedback = nullable_htmlentities($ticket_row['ticket_feedback']);
// Get Tasks
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_order ASC, task_id ASC");
$task_count = mysqli_num_rows($sql_tasks);
// Get Completed Task Count
$sql_tasks_completed = mysqli_query($mysqli,
"SELECT * FROM tasks
WHERE task_ticket_id = $ticket_id
AND task_completed_at IS NOT NULL"
);
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
?>
<ol class="breadcrumb d-print-none">
@@ -60,7 +74,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<li class="breadcrumb-item">
<a href="tickets.php">Tickets</a>
</li>
<li class="breadcrumb-item active">Ticket <?php echo $ticket_number; ?></li>
<li class="breadcrumb-item active">Ticket <?php echo $ticket_prefix . $ticket_number; ?></li>
</ol>
<div class="card">
@@ -68,8 +82,8 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<h4 class="mt-1">
Ticket <?php echo $ticket_prefix, $ticket_number ?>
<?php
if (empty($ticket_closed_at)) { ?>
<a href="portal_post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-sm btn-outline-success float-right text-white confirm-link"><i class="fas fa-fw fa-check text-success"></i> Close ticket</a>
if (empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
<a href="portal_post.php?resolve_ticket=<?php echo $ticket_id; ?>" class="btn btn-sm btn-outline-success float-right text-white confirm-link"><i class="fas fa-fw fa-check text-success"></i> Resolve ticket</a>
<?php } ?>
</h4>
</div>
@@ -82,7 +96,12 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<br>
<strong>Priority:</strong> <?php echo $ticket_priority ?>
<br>
<?php if (empty($ticket_closed_at)) { ?>
<?php if ($task_count) { ?>
<strong>Tasks: </strong> <?php echo $completed_task_count . " / " .$task_count ?>
<br>
<?php } ?>
<strong>Assigned to: </strong> <?php echo $ticket_assigned_to ?>
<?php } ?>
</p>
@@ -90,10 +109,12 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
</div>
</div>
<hr>
<!-- Either show the reply comments box, ticket smiley feedback, or thanks for feedback -->
<!-- Either show the reply comments box, option to re-open ticket, show ticket smiley feedback or thanks for feedback -->
<?php if (empty($ticket_closed_at)) { ?>
<?php if (empty($ticket_resolved_at)) { ?>
<!-- Reply -->
<form action="portal_post.php" enctype="multipart/form-data" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id ?>">
@@ -106,9 +127,27 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<button type="submit" class="btn btn-primary" name="add_ticket_comment">Reply</button>
</form>
<?php } elseif (empty($ticket_closed_at)) { ?>
<!-- Re-open -->
<h4>Your ticket has been resolved</h4>
<div class="col-6">
<div class="row">
<div class="col">
<a href="portal_post.php?reopen_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-lg"><i class="fas fa-fw fa-redo text-white"></i> Reopen ticket</a>
</div>
<div class="col">
<a href="portal_post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-success btn-lg confirm-link"><i class="fas fa-fw fa-gavel text-white"></i> Close ticket</a>
</div>
</div>
</div>
<br>
<?php } elseif (empty($ticket_feedback)) { ?>
<h4>Rate your ticket</h4>
<h4>Ticket closed. Please rate your ticket</h4>
<form action="portal_post.php" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id ?>">
@@ -128,7 +167,7 @@ if (isset($_GET['id']) && intval($_GET['id'])) {
<?php } ?>
<!-- End comments/feedback -->
<!-- End comments/reopen/feedback -->
<hr>
<br>