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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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12
settings_ticket.php
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@@ -11,7 +11,6 @@ require_once "inc_all_admin.php";
<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
<input type="hidden" name="config_ticket_email_parse" value="0">
<input type="hidden" name="config_ticket_email_parse_unknown_senders" value="0">
<input type="hidden" name="config_ticket_autoclose" value="0">
<input type="hidden" name="config_ticket_default_billable" value="0">
<div class="form-group">
@@ -58,19 +57,12 @@ require_once "inc_all_admin.php";
<?php } ?>
<div class="form-group">
<div class="custom-control custom-switch">
<input type="checkbox" class="custom-control-input" name="config_ticket_autoclose" <?php if($config_ticket_autoclose == 1){ echo "checked"; } ?> value="1" id="ticketAutoCloseSwitch">
<label class="custom-control-label" for="ticketAutoCloseSwitch">Enable Auto close Tickets <small class="text-secondary">(If no response is received after 48 hrs, a friendly chaser email is sent. The ticket is then automatically closed after the time specified below (defaults to 72 hours). </small></label>
</div>
</div>
<div class="form-group">
<label>Number of hours to auto close ticket</label>
<label>Number of hours to auto close resolved tickets</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-clock"></i></span>
</div>
<input type="number" min="72" class="form-control" name="config_ticket_autoclose_hours" placeholder="Enter the number of hours to auto close ticket" value="<?php echo intval($config_ticket_autoclose_hours); ?>">
<input type="number" min="72" class="form-control" name="config_ticket_autoclose_hours" placeholder="Delay in hours before a resolved ticket is fully closed" value="<?php echo intval($config_ticket_autoclose_hours); ?>">
</div>
</div>