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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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16
ticket_bulk_reply_modal.php
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@@ -15,10 +15,20 @@
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="bulk_status">
<option>Open</option>
<option>On Hold</option>
<select class="form-control select2" name="bulk_status" required>
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id_select = intval($row['ticket_status_id']);
$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id_select ?>"> <?php echo $ticket_status_name_select ?> </option>
<?php } ?>
</select>
</div>
<div class="form-group">