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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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33
ticket_bulk_resolve_modal.php Normal file
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<div class="modal" id="bulkCloseTicketsModal" tabindex="-1">
<div class="modal-dialog modal-lg">
<div class="modal-content bg-dark">
<div class="modal-header">
<h5 class="modal-title"><i class="fas fa-fw fa-check mr-2"></i>Resolving Multiple Tickets</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<div class="modal-body bg-white">
<input type="hidden" name="bulk_private_note" value="0">
<div class="form-group">
<textarea class="form-control tinymce" rows="5" name="bulk_details" placeholder="Enter closing remarks"></textarea>
</div>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateCheckbox" name="bulk_private_note" value="1">
<label class="custom-control-label" for="bulkPrivateCheckbox">Mark as Internal</label>
<small class="form-text text-muted">If checked this note will only be visible to agents. The contact / watcher will not be informed this ticket was resolved.</small>
</div>
</div>
</div>
<div class="modal-footer bg-white">
<button type="submit" name="bulk_close_tickets" class="btn btn-primary text-bold"><i class="fas fa-gavel mr-2"></i>Close</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
</div>
</div>
</div>
</div>