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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:24:15 +01:00
parent d9316233bb
commit d80334a7cf
24 changed files with 738 additions and 204 deletions
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12
tickets.php
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@@ -25,11 +25,11 @@ if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_closed_at IS NULL";
$ticket_status_snippet = "ticket_resolved_at IS NULL";
}
}
@@ -70,12 +70,12 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
@@ -159,7 +159,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
<i class="fas fa-fw fa-gavel mr-2"></i>Close
<i class="fas fa-fw fa-check mr-2"></i>Resolve
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
@@ -533,7 +533,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</div>
<?php require_once "ticket_bulk_assign_modal.php"; ?>
<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
<?php require_once "ticket_bulk_close_modal.php"; ?>
<?php require_once "ticket_bulk_resolve_modal.php"; ?>
<?php require_once "ticket_bulk_reply_modal.php"; ?>
</form>
<?php require_once "pagination.php"; ?>