diff --git a/agent/ticket.php b/agent/ticket.php index 266f01db..c1cf0793 100644 --- a/agent/ticket.php +++ b/agent/ticket.php @@ -48,7 +48,7 @@ if (isset($_GET['ticket_id'])) { require_once "../includes/footer.php"; } else { - $row = mysqli_fetch_array($sql); + $row = mysqli_fetch_assoc($sql); $client_id = intval($row['client_id']); $client_name = nullable_htmlentities($row['client_name']); $client_type = nullable_htmlentities($row['client_type']); @@ -80,11 +80,11 @@ if (isset($_GET['ticket_id'])) { //Set Ticket Badge Color based of priority if ($ticket_priority == "High") { - $ticket_priority_display = "$ticket_priority"; + $ticket_priority_display = "$ticket_priority"; } elseif ($ticket_priority == "Medium") { - $ticket_priority_display = "$ticket_priority"; + $ticket_priority_display = "$ticket_priority"; } elseif ($ticket_priority == "Low") { - $ticket_priority_display = "$ticket_priority"; + $ticket_priority_display = "$ticket_priority"; } else { $ticket_priority_display = ""; } @@ -113,7 +113,7 @@ if (isset($_GET['ticket_id'])) { $ticket_assigned_to = intval($row['ticket_assigned_to']); if (empty($ticket_assigned_to)) { - $ticket_assigned_to_display = "Not Assigned"; + $ticket_assigned_to_display = "Unassigned"; } else { $ticket_assigned_to_display = nullable_htmlentities($row['user_name']); } @@ -149,7 +149,8 @@ if (isset($_GET['ticket_id'])) { $vendor_description = nullable_htmlentities($row['vendor_description']); $vendor_account_number = nullable_htmlentities($row['vendor_account_number']); $vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']); - $vendor_phone = formatPhoneNumber($row['vendor_phone']); + $vendor_phone_country_code = nullable_htmlentities($row['vendor_phone_country_code']); + $vendor_phone = nullable_htmlentities(formatPhoneNumber($row['vendor_phone'], $vendor_phone_country_code)); $vendor_extension = nullable_htmlentities($row['vendor_extension']); $vendor_email = nullable_htmlentities($row['vendor_email']); $vendor_website = nullable_htmlentities($row['vendor_website']); @@ -186,73 +187,49 @@ if (isset($_GET['ticket_id'])) { if($project_manager) { $sql_project_manager = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $project_manager"); - $row = mysqli_fetch_array($sql_project_manager); + $row = mysqli_fetch_assoc($sql_project_manager); $project_manager_name = nullable_htmlentities($row['user_name']); } if ($contact_id) { //Get Contact Ticket Stats $ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id "); - $row = mysqli_fetch_array($ticket_related_open); + $row = mysqli_fetch_assoc($ticket_related_open); $ticket_related_open = intval($row['ticket_related_open']); $ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id "); - $row = mysqli_fetch_array($ticket_related_closed); + $row = mysqli_fetch_assoc($ticket_related_closed); $ticket_related_closed = intval($row['ticket_related_closed']); $ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id "); - $row = mysqli_fetch_array($ticket_related_total); + $row = mysqli_fetch_assoc($ticket_related_total); $ticket_related_total = intval($row['ticket_related_total']); } //Get Total Ticket Time $ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_total_reply_time); + $row = mysqli_fetch_assoc($ticket_total_reply_time); $ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']); - - // Client Tags - $client_tag_name_display_array = array(); - $client_tag_id_array = array(); - $sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_id = $client_id ORDER BY tag_name ASC"); - while ($row = mysqli_fetch_array($sql_client_tags)) { - - $client_tag_id = intval($row['tag_id']); - $client_tag_name = nullable_htmlentities($row['tag_name']); - $client_tag_color = nullable_htmlentities($row['tag_color']); - if (empty($client_tag_color)) { - $client_tag_color = "dark"; - } - $client_tag_icon = nullable_htmlentities($row['tag_icon']); - if (empty($client_tag_icon)) { - $client_tag_icon = "tag"; - } - - $client_tag_id_array[] = $client_tag_id; - $client_tag_name_display_array[] = "$client_tag_name"; - } - $client_tags_display = implode(' ', $client_tag_name_display_array); - - // Get the number of ticket Responses $ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_responses_sql); + $row = mysqli_fetch_assoc($ticket_responses_sql); $ticket_responses = intval($row['ticket_responses']); $ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_all_comments_sql); + $row = mysqli_fetch_assoc($ticket_all_comments_sql); $ticket_all_comments_count = intval($row['ticket_all_comments_count']); $ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_internal_notes_sql); + $row = mysqli_fetch_assoc($ticket_internal_notes_sql); $ticket_internal_notes_count = intval($row['ticket_internal_notes_count']); $ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_public_comments_sql); + $row = mysqli_fetch_assoc($ticket_public_comments_sql); $ticket_public_comments_count = intval($row['ticket_public_comments_count']); $ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id"); - $row = mysqli_fetch_array($ticket_events_sql); + $row = mysqli_fetch_assoc($ticket_events_sql); $ticket_events_count = intval($row['ticket_events_count']); @@ -376,7 +353,7 @@ if (isset($_GET['ticket_id'])) { - + @@ -420,7 +397,7 @@ if (isset($_GET['ticket_id'])) { Summarize - Merge + Merge Ticket
@@ -463,35 +440,38 @@ if (isset($_GET['ticket_id'])) {
- Updated: + Updated: ($ticket_updated_at_ago)" ?>
+ Agent: - + data-modal-url="modals/ticket/ticket_assign.php?id="> +
- + Agent:
+
+ +
- - = 2 && empty($ticket_closed_at)) { ?> class="ajax-modal" data-modal-url="modals/ticket/ticket_priority.php?id=" > - +
@@ -518,14 +498,14 @@ if (isset($_GET['ticket_id'])) {
- Ticket is + Billable: Billable"; + echo "Yes"; } else { - echo "Not Billable"; + echo "No"; } ?> @@ -539,16 +519,11 @@ if (isset($_GET['ticket_id'])) {
- Tasks Completed - % -
-
/
+
Tasks
+
+
- -
- -
@@ -559,9 +534,9 @@ if (isset($_GET['ticket_id'])) {
-
-
- Ticket Details +
+
+ Description / Comments
@@ -570,14 +545,14 @@ if (isset($_GET['ticket_id'])) {
-
+
$name | Download | View"; + echo "
$name [View][Download]"; } ?>
@@ -587,26 +562,24 @@ if (isset($_GET['ticket_id'])) { = 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?> - -
-
+
-
+
@@ -620,11 +593,10 @@ if (isset($_GET['ticket_id'])) {
-
- -
-
-
+
+
+
+
+
- -
-
+ +
+
+
@@ -666,14 +640,14 @@ if (isset($_GET['ticket_id'])) {
- -
-
- -
-
-
+ +
+
+ +
+
+
@@ -684,7 +658,7 @@ if (isset($_GET['ticket_id'])) { purify($row['ticket_reply']); $ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']); @@ -705,7 +679,7 @@ if (isset($_GET['ticket_id'])) { $user_avatar = nullable_htmlentities($row['user_avatar']); $user_initials = initials($row['user_name']); $avatar_link = "../uploads/users/$user_id/$user_avatar"; - $ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']); + $ticket_reply_time_worked = $row['ticket_reply_time_worked']; } $sql_ticket_reply_attachments = mysqli_query( @@ -732,12 +706,19 @@ if (isset($_GET['ticket_id'])) { -
+

- +
-
Time worked: +
+ + + Time worked: + + + +
@@ -789,7 +770,7 @@ if (isset($_GET['ticket_id'])) { $name | Download | View"; @@ -809,10 +790,10 @@ if (isset($_GET['ticket_id'])) {
- -
"> -
-
Ticket Details
+ +
+
+
Activity Summary
-
+
-
- Created: +
+ Created: + ()
- -
- Created by: +
+ Created by:
- -
- Source: + +
+ Source:
- 0) { ?> -
- Category: + +
+ Category:
-
- FR: +
+ 1st resp:
-
- Time worked: +
+ Total time:
@@ -875,34 +857,34 @@ if (isset($_GET['ticket_id'])) { - +
-
- Resolved: +
+ Resolved:
- -
- Closed by: +
+ Closed by:
-
- Closed: +
+ Closed:
-
- Feedback: +
+ Feedback:
@@ -916,8 +898,8 @@ if (isset($_GET['ticket_id'])) { 0)) { ?>
-
-
Tasks
+
+
Tasks
= 2) { ?>
@@ -961,25 +943,82 @@ if (isset($_GET['ticket_id'])) { 0; + + $approval_id = 0; + $user_can_approve = false; + $approval_rows = mysqli_query($mysqli, " + SELECT approval_id, approval_scope, approval_type, approval_required_user_id, approval_created_by + FROM task_approvals WHERE approval_task_id = $task_id AND approval_status = 'pending' + "); + + while ($approval = mysqli_fetch_assoc($approval_rows)) { + + $scope = nullable_htmlentities($approval['approval_scope']); + $type = nullable_htmlentities($approval['approval_type']); + $required_user = intval($approval['approval_required_user_id']); + $created_by = intval($approval['approval_created_by']); + + // Named, specific user? + if ($scope == 'internal' && $type == 'specific' && $required_user == $session_user_id) { + $user_can_approve = true; + $approval_id = intval($approval['approval_id']); + continue; + } + + // Any internal user, but the one who created the task + if ($scope == 'internal' && $type == 'any' && $created_by !== $session_user_id) { + $user_can_approve = true; + $approval_id = intval($approval['approval_id']); + continue; + } + + } + ?> - -
+ = 2) { ?> - - - + + + + + + + + + + + + + + + + - + +
@@ -997,6 +1036,12 @@ if (isset($_GET['ticket_id'])) { data-modal-url="modals/ticket/ticket_task_edit.php?id="> Edit + + + Add Approvers + + Mark incomplete @@ -1026,8 +1071,8 @@ if (isset($_GET['ticket_id'])) {
-
-
Contact
+
+
Contact
= 2) { ?>
-
+