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Update the AI Ticket Summary Prompt

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johnnyq
2025-09-06 17:57:58 -04:00
parent f51c3e9e3f
commit dcade3a5c7
4 changed files with 9 additions and 89 deletions
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13
post/ai.php
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@@ -89,7 +89,6 @@ if (isset($_GET['ai_ticket_summary'])) {
$ticket_id = intval($_POST['ticket_id']);
// Query the database for ticket details
// (You can reuse code from ticket.php or write a simplified query here)
$sql = mysqli_query($mysqli, "
SELECT ticket_subject, ticket_details
FROM tickets
@@ -116,14 +115,20 @@ if (isset($_GET['ai_ticket_summary'])) {
$all_replies_text .= "\n[$reply_type]: $reply_text";
}
// Craft a prompt for ChatGPT
$prompt = "Based on the language detection (case not detected use default English), dont show \"Language Detected\", and Summarize using this language, the following ticket and its responses in a concise and clear way. The summary should be short, highlight the main issue, the actions taken, and any resolution steps:\n\nTicket Subject: $ticket_subject\nTicket Details: $ticket_details\nReplies:$all_replies_text\n\nShort Summary:";
$prompt = "
Summarize the following IT ticket and its responses in a concise and clear manner. Your summary should highlight the main issue, actions taken, and resolution steps. Please avoid extra wording or irrelevant details.
Ticket Subject: $ticket_subject
Ticket Details: $ticket_details
Replies: $all_replies_text
Please make the summary as short as possible. Only provide the summary with no additional explanation.";
// Prepare the POST data
$post_data = [
"model" => "$model_name",
"messages" => [
["role" => "system", "content" => "You are a helpful assistant."],
["role" => "system", "content" => "Your task is to summarize IT support tickets with clear, concise details."],
["role" => "user", "content" => $prompt]
],
"temperature" => 0.7