mirror of
https://github.com/itflow-org/itflow
synced 2026-02-28 19:04:52 +00:00
[Feature] Added Billable column in recurring ticket list view along with bulk actions to set priority, agent, billable status, category and next run date
This commit is contained in:
johnnyq
@@ -2639,6 +2639,254 @@ if (isset($_POST['bulk_delete_recurring_tickets'])) {
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}
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if (isset($_POST['bulk_assign_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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// POST variables
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$assign_to = intval($_POST['assign_to']);
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// Get a Recurring Ticket Count
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$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
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// Assign Tech to Selected Recurring Tickets
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if (!empty($_POST['recurring_ticket_ids'])) {
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']);
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$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
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$client_id = intval($row['recurring_ticket_client_id']);
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// Allow for un-assigning tickets
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if ($assign_to == 0) {
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$ticket_reply = "Ticket unassigned, pending re-assignment.";
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$agent_name = "No One";
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} else {
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// Get & verify assigned agent details
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$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to");
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$agent_details = mysqli_fetch_array($agent_details_sql);
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$agent_name = sanitizeInput($agent_details['user_name']);
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$agent_email = sanitizeInput($agent_details['user_email']);
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if (!$agent_name) {
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flash_alert("Invalid agent!", 'error');
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redirect();
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}
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}
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// Update recurring ticket
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id);
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$tickets_assigned_body .= "$recurring_ticket_subject<br>";
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} // End For Each Ticket ID Loop
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// Notification
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if ($session_user_id != $assign_to && $assign_to != 0) {
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// App Notification
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
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// Agent Email Notification
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if (!empty($config_smtp_host)) {
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// Sanitize Config vars from get_settings.php
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$company_name = sanitizeInput($session_company_name);
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$subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you";
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$body = "Hi $agent_name, <br><br>$session_name assigned $recurring_ticket_count recurring tickets to you!<br><br>$tickets_assigned_body<br>Thanks, <br>$session_name<br>$company_name";
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// Email Ticket Agent
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// Queue Mail
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $agent_email,
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'recipient_name' => $agent_name,
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'subject' => $subject,
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'body' => $body,
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]
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];
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addToMailQueue($data);
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}
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}
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}
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flash_alert("Assigned <strong>$recurring_ticket_count</strong> Recurring Tickets to <strong>$agent_name</strong>");
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redirect();
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}
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if (isset($_POST['bulk_edit_recurring_ticket_priority'])) {
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enforceUserPermission('module_support', 2);
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$priority = sanitizeInput($_POST['bulk_priority']);
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// Assign Tech to Selected Recurring Tickets
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if (isset($_POST['recurring_ticket_ids'])) {
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// Get a Ticket Count
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$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
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$original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Update recurring ticket
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id);
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customAction('recurring_ticket_update', $recurring_ticket_id);
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} // End For Each Recurring Ticket ID Loop
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logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets");
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flash_alert("Priority updated to <strong>$priority</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
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}
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redirect();
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}
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if (isset($_POST['bulk_edit_recurring_ticket_category'])) {
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enforceUserPermission('module_support', 2);
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$category_id = intval($_POST['bulk_category']);
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if (isset($_POST['recurring_ticket_ids'])) {
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$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
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$previous_recurring_ticket_category_name = sanitizeInput($row['category_name']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name'));
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id);
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customAction('recurring_ticket_update', $recurring_ticket_id);
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}
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logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets");
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flash_alert("Category set to $category_name for <strong>$recurring_ticket_count</strong> Recurring Tickets");
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}
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redirect();
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}
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if (isset($_POST['bulk_edit_recurring_ticket_billable'])) {
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enforceUserPermission('module_support', 2);
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enforceUserPermission('module_sales', 2);
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$billable = intval($_POST['billable']);
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if ($billable) {
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$billable_status = "Billable";
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} else {
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$billable_status = "Not Billable";
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}
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if (isset($_POST['recurring_ticket_ids'])) {
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$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
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$previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']);
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if ($previous_recurring_ticket_billable) {
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$previous_billable_status = "Billable";
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} else {
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$previous_billable_status = "Not Billable";
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}
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$client_id = intval($row['recurring_ticket_client_id']);
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id);
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customAction('recurring_ticket_update', $recurring_ticket_id);
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}
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logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets");
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flash_alert("Billable status set to $billable_status for <strong>$recurring_ticket_count</strong> Recurring Tickets");
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}
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redirect();
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}
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if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) {
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enforceUserPermission('module_support', 2);
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$next_run_date = sanitizeInput($_POST['next_run_date']);
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if (isset($_POST['recurring_ticket_ids'])) {
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$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_array($sql);
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$recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
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$previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']);
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$client_id = intval($row['recurring_ticket_client_id']);
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id);
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customAction('recurring_ticket_update', $recurring_ticket_id);
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}
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logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets");
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flash_alert("Next run date set to <strong>$next_run_date</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
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}
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redirect();
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}
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if (isset($_POST['edit_ticket_billable_status'])) {
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enforceUserPermission('module_support', 2);
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