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Start recording ticket source (API, Email, Portal, Agent)

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wrongecho
2025-04-28 14:51:38 +01:00
parent 670450bcfb
commit e1f212d30d
6 changed files with 7 additions and 5 deletions
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2
client/post.php
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@@ -38,7 +38,7 @@ if (isset($_POST['add_ticket'])) {
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_category = $category, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $session_contact_id, ticket_url_key = '$url_key', ticket_client_id = $session_client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Portal', ticket_category = $category, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = $session_user_id, ticket_contact_id = $session_contact_id, ticket_url_key = '$url_key', ticket_client_id = $session_client_id");
$ticket_id = mysqli_insert_id($mysqli);
// Notify agent DL of the new ticket, if populated with a valid email