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Start recording ticket source (API, Email, Portal, Agent)

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wrongecho
2025-04-28 14:51:38 +01:00
parent 670450bcfb
commit e1f212d30d
6 changed files with 7 additions and 5 deletions
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2
scripts/cron_ticket_email_parser.php
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@@ -110,7 +110,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
//Generate a unique URL key for clients to access
$url_key = randomString(156);
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Logging