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Tidy code

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johnnyq
2023-03-01 16:26:41 -05:00
parent 45b686dafc
commit e42095a85e
3 changed files with 19 additions and 210 deletions
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34
cron_ticket_email_parser.php
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@@ -130,23 +130,23 @@ function addReply($from_email, $date, $subject, $ticket_number, $message)
// Lookup the ticket ID
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, tickets.company_id, contact_email
FROM tickets
LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
WHERE ticket_number = '$ticket_number' LIMIT 1"));
FROM tickets
LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
WHERE ticket_number = $ticket_number LIMIT 1"));
if ($row) {
// Get ticket details
$ticket_id = $row['ticket_id'];
$ticket_id = intval($row['ticket_id']);
$ticket_status = $row['ticket_status'];
$ticket_reply_contact = $row['ticket_contact_id'];
$ticket_reply_contact = intval($row['ticket_contact_id']);
$ticket_contact_email = $row['contact_email'];
$client_id = $row['ticket_client_id'];
$company_id = $row['company_id'];
$client_id = intval($row['ticket_client_id']);
$company_id = intval($row['company_id']);
// Check ticket isn't closed
if ($ticket_status == "Closed") {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_timestamp = NOW(), notification_client_id = '$client_id', company_id = '$company_id'");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_client_id = $client_id, company_id = $company_id");
return false;
}
@@ -159,7 +159,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message)
if ($row) {
// Contact is known - we can keep the reply type as client
$ticket_reply_contact = $row['contact_id'];
$ticket_reply_contact = intval($row['contact_id']);
} else {
// Mark the reply as internal as we don't recognise the contact (so the actual contact doesn't see it, and the tech can edit/delete if needed)
@@ -173,13 +173,13 @@ function addReply($from_email, $date, $subject, $ticket_number, $message)
$comment = trim(mysqli_real_escape_string($mysqli, $message));
// Add the comment
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$comment', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_created_at = NOW(), ticket_reply_by = '$ticket_reply_contact', ticket_reply_ticket_id = '$ticket_id', company_id = '$company_id'");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$comment', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id, company_id = $company_id");
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = '$client_id' LIMIT 1");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
echo "Updated existing ticket.<br>";
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_created_at = NOW(), log_client_id = $client_id, company_id = $company_id");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_client_id = $client_id, company_id = $company_id");
return true;
@@ -267,10 +267,10 @@ if ($emails) {
if ($row) {
// Sender exists as a contact
$contact_name = $row['contact_name'];
$contact_id = $row['contact_id'];
$contact_id = intval($row['contact_id']);
$contact_email = $row['contact_email'];
$client_id = $row['contact_client_id'];
$company_id = $row['company_id'];
$client_id = intval($row['contact_client_id']);
$company_id = intval($row['company_id']);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $company_id, $date, $subject, $message)) {
$email_processed = true;
@@ -288,8 +288,8 @@ if ($emails) {
// We found a match - create a contact under this client and raise a ticket for them
// Client details
$client_id = $row['client_id'];
$company_id = $row['company_id'];
$client_id = intval($row['client_id']);
$company_id = intval($row['company_id']);
// Contact details
$password = password_hash(randomString(), PASSWORD_DEFAULT);