From e5dc50ec35543b85e1f1697c7ca45c709b4fe05e Mon Sep 17 00:00:00 2001
From: wrongecho <marcus@itflow.org>
Date: Fri, 7 Mar 2025 22:57:18 +0000
Subject: [PATCH] Add time by technician report

---
 modals/ticket_bulk_assign_modal.php |   1 -
 report_time_by_tech.php             | 179 ++++++++++++++++++++++++++++
 ticket.php                          |   2 +-
 3 files changed, 180 insertions(+), 2 deletions(-)
 create mode 100644 report_time_by_tech.php

diff --git a/modals/ticket_bulk_assign_modal.php b/modals/ticket_bulk_assign_modal.php
index 8743d75c..fb464ca6 100644
--- a/modals/ticket_bulk_assign_modal.php
+++ b/modals/ticket_bulk_assign_modal.php
@@ -20,7 +20,6 @@
                             <?php
                             $sql_users_select = mysqli_query($mysqli, "SELECT users.user_id, user_name FROM users 
                                 LEFT JOIN user_settings on users.user_id = user_settings.user_id
-                                WHERE user_role > 1
                                 AND user_type = 1
                                 AND user_status = 1
                                 AND user_archived_at IS NULL 
diff --git a/report_time_by_tech.php b/report_time_by_tech.php
new file mode 100644
index 00000000..7ce4abad
--- /dev/null
+++ b/report_time_by_tech.php
@@ -0,0 +1,179 @@
+<?php
+
+require_once "includes/inc_all_reports.php";
+
+enforceUserPermission('module_support');
+
+function secondsToTime($inputSeconds) {
+    $inputSeconds = floor($inputSeconds);
+
+    $secondsInAMinute = 60;
+    $secondsInAnHour = 60 * $secondsInAMinute;
+    $secondsInADay = 24 * $secondsInAnHour;
+
+    // Extract days
+    $days = floor($inputSeconds / $secondsInADay);
+
+    // Extract hours
+    $hourSeconds = $inputSeconds % $secondsInADay;
+    $hours = floor($hourSeconds / $secondsInAnHour);
+
+    // Extract minutes
+    $minuteSeconds = $hourSeconds % $secondsInAnHour;
+    $minutes = floor($minuteSeconds / $secondsInAMinute);
+
+    // Extract the remaining seconds
+    $remainingSeconds = $minuteSeconds % $secondsInAMinute;
+    $seconds = ceil($remainingSeconds);
+
+    // Format and return
+    $timeParts = [];
+    $sections = [
+        'day' => (int)$days,
+        'hour' => (int)$hours,
+        'minute' => (int)$minutes,
+        'second' => (int)$seconds,
+    ];
+
+    foreach ($sections as $name => $value){
+        if ($value > 0){
+            $timeParts[] = $value. ' '.$name.($value == 1 ? '' : 's');
+        }
+    }
+
+    return implode(', ', $timeParts);
+}
+
+if (isset($_GET['year'])) {
+    $year = intval($_GET['year']);
+} else {
+    $year = date('Y');
+}
+
+if (isset($_GET['month'])) {
+    $month = intval($_GET['month']);
+} else {
+    $month = date('m');
+}
+
+$sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC");
+
+$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
+
+$sql_users = mysqli_query($mysqli, "
+                SELECT users.user_id, user_name FROM users
+                LEFT JOIN user_settings on users.user_id = user_settings.user_id
+                WHERE user_type = 1
+                    AND user_status = 1
+                    AND user_archived_at IS NULL 
+                ORDER BY user_name DESC"
+);
+// TODO: Maybe try and filter this to just users with the support module perm
+
+?>
+
+    <div class="card card-dark">
+        <div class="card-header py-2">
+            <h3 class="card-title mt-2"><i class="fas fa-fw fa-life-ring mr-2"></i>Time Logged By Technician</h3>
+            <div class="card-tools">
+                <button type="button" class="btn btn-primary d-print-none" onclick="window.print();"><i class="fas fa-fw fa-print mr-2"></i>Print</button>
+            </div>
+        </div>
+        <div class="card-body">
+            <form class="mb-3">
+                <select onchange="this.form.submit()" class="form-control" name="year">
+                    <?php
+                    while ($row = mysqli_fetch_array($sql_ticket_years)) {
+                        $ticket_year = intval($row['ticket_year']); ?>
+                        <option <?php if ($year == $ticket_year) { ?> selected <?php } ?> > <?php echo $ticket_year; ?></option>
+                    <?php } ?>
+                </select>
+            </form>
+
+            <div class="card card-dark mb-3">
+                <div class="card-header">
+                    <h3 class="card-title"><i class="fas fa-fw fa-chart-area mr-2"></i>Yearly (<?php echo $year; ?>)</h3>
+                </div>
+                <div class="card-body">
+                    <div class="table-responsive-sm">
+                        <table class="table table-striped">
+                            <thead>
+                            <tr>
+                                <th>Technician</th>
+                                <th class="text-right">Tickets assigned</th>
+                                <th class="text-right">Tickets touched</th>
+                                <th class="text-right">Total time worked <i>(H:M:S)</i></th>
+                            </tr>
+                            </thead>
+                            <tbody>
+                            <?php
+
+                            while ($agent_row = mysqli_fetch_array($sql_users)) {
+                                $user_id = intval($agent_row['user_id']);
+                                $user_name = nullable_htmlentities($agent_row['user_name']);
+
+                                // Get tickets in period that are still assigned to the technician/agent
+                                $sql_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_assigned_to = $user_id");
+                                $row = mysqli_fetch_array($sql_ticket_count);
+                                $ticket_raised_count = intval($row['ticket_count']);
+
+                                // Get unique tickets in period that the agent replied to/touched
+                                $sql_tickets_touched = mysqli_query($mysqli, "
+                                    SELECT COUNT(DISTINCT ticket_id) AS tickets_touched
+                                    FROM (
+                                        -- Tickets the agent replied to
+                                        SELECT ticket_reply_ticket_id AS ticket_id 
+                                        FROM ticket_replies 
+                                        WHERE YEAR(ticket_reply_created_at) = $year AND ticket_reply_by = $user_id
+                                        
+                                        UNION
+                                        
+                                        -- Tickets the agent opened
+                                        SELECT ticket_id 
+                                        FROM tickets 
+                                        WHERE YEAR(ticket_created_at) = $year AND ticket_created_by = $user_id
+                                        
+                                        UNION
+                                        
+                                        -- Tickets the agent closed
+                                        SELECT ticket_id 
+                                        FROM tickets 
+                                        WHERE YEAR(ticket_created_at) = $year AND ticket_closed_by = $user_id
+                                    )
+                                    AS tickets_touched
+                                ");
+
+                                $row = mysqli_fetch_array($sql_tickets_touched);
+                                $tickets_touched = intval($row['tickets_touched']);
+
+
+                                // Calculate total time tracked towards tickets in the period (for this agent)
+                                $sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_reply_by = $user_id AND ticket_reply_time_worked IS NOT NULL");
+                                $row = mysqli_fetch_array($sql_time);
+                                $ticket_total_time_worked = nullable_htmlentities($row['total_time']);
+
+                                ?>
+
+                                <tr>
+                                    <td><?php echo $user_name; ?></td>
+                                    <td class="text-right"><?php echo $ticket_raised_count; ?></td>
+                                    <td class="text-right"><?php echo $tickets_touched; ?></td>
+                                    <td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
+                                </tr>
+
+                                <?php
+
+                            }
+                            ?>
+                            </tbody>
+                        </table>
+                    </div>
+                </div>
+            </div>
+
+        </div>
+    </div>
+
+<?php
+require_once "includes/footer.php";
+
diff --git a/ticket.php b/ticket.php
index 3053ebf6..d4d83a09 100644
--- a/ticket.php
+++ b/ticket.php
@@ -476,7 +476,7 @@ if (isset($_GET['ticket_id'])) {
 
                             $ticket_closed_by_display = 'User';
                             if (!empty($ticket_closed_by)) {
-                                $sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
+                                $sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
                                 $row = mysqli_fetch_array($sql_closed_by);
                                 $ticket_closed_by_display = nullable_htmlentities($row['user_name']);
                             }